flooring consultant

Job Description

We are currently seeking a Full-Time Flooring Consultant to join the Team of a busy flooring store. We have a unique store that sells Flooring, Cabinets, Appliances, and Paint.

The ideal candidate would possess strong computer & communication skills, good customer relationships in both retail and commercial business sales.

We are looking for a candidate with experience in the flooring industry to join our team. This is an exciting opportunity with the ability to grow within our organization for the right person. You would be required to help customers with the selection process to pick out new flooring for their space. You will have experience with in home measuring, and a back ground in installation of flooring.

As mentioned, we also sell, appliances, cabinets, baseboards, trim, doors, and paint. You could be involved with helping sell these items, to add onto your flooring sale. Training will be provided in these additional categories.

The designer would also help with selecting the right style and colour of kitchen cabinets and bathroom vanities. The designer would also help in the process selecting new appliances along with an appliance associate. The designer would help select a paint that would coordinate the project together.

Job Overview:

Salary dependent on experience of applicant - Please state salary expectations when applying

General Job Outline:

• Interact with customers and assist them in making product choices according to their individual needs.
• Successfully educate customers on product quality, design, style
• Prepare quotes, order material and schedule installations when needed
• Contribute to the daily sales targets and store goals
• Upkeep the store in order to maintain the integrity of all merchandising displays
• Perform other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the Great Floors Team.
• Close sales and ensure profitability for the store and adhere to store budget.

Maintain company margins, gross margin dollars and targets week to week.

Participate in local networking meetings and other community initiatives.

Establish, develop and maintain positive customer relationships.

Maintain store presentation and overall store cleanliness in accordance with company expectations .

Demonstrate an in-depth knowledge of all products and keep up-to-date on all product categories in store Display versatility and responsibility for general store activities, thus ensuring maximum customer satisfaction

Manage sales and optimize each step of sales process ensuring all customers receive highest degree of sophistication and enjoyable service possible and foster development of loyal shoppers

Schedule in store and in home customer appointments and site inspections and pull merchandise for them in advance of appointments

Guarantee post-sale service (including, without limitation, follow-up on orders taken) with same spirit demonstrated during sale, following company standards in maintaining customer satisfaction and loyalty in order to promote the brand image

Handle and rectify complaints, with support of a manager, if necessary

Encourage customers to post reviews on Google and Home Stars during the customer follow up process

Staying in touch with their customer base throughout the year via e-mails about new products, birthdays, holidays cards, etc., along with periodic calls to check in

Attend product and sales training seminars off site

Flexibility in schedule and working hours as weekends and evenings will be often required

Qualifications/Skills:

Must have a Vehicle

Previous home flooring experience would be an asset

Sales driven and motivated to achieve goals

Foster customer relationships for repeat business and develop a self-sustaining network of customers

The ideal candidate for this role will be genuine, intelligent, outgoing, friendly, organized with excellent verbal and written communication skills

Appearance will be well groomed and professional

Willing and active networker in the community

Desired Qualifications:

• Genuine concern and care for attention to detail
• Positive and enthusiastic attitude
• Capable in handling customer conversations and interactions
• Professional appearance and demeanor.
• Understand complex, multi-step written and oral instructions.
• Ability to work independently and in a team atmosphere to oversee project completion and overall customer satisfaction.

Requirements:

Experience in the Flooring industry : 3 year preferred

Experience with Interior Design is an asset.

• High school diploma or equivalent (Required)
• Valid driver's license for site measures (G License)
• Fluent in Microsoft Office, PC & Internet use
• Experience selling Cabinets, Flooring, Paint, & Appliances an asset.

We sincerely appreciate all responses and thank you in advance for applying.

Only candidates being considered for an interview will be contacted.

Job Type: Full-time

Pay: $50,000.00-$100,000.00 per year

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• Store discount

Experience:

• Flooring sales: 3 years (preferred)

Work Location: In person