2nd Line Service Desk EngineerIDT Support Solutions • Warrington, England, United Kingdom

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2nd Line Service Desk Engineer

IDT Support Solutions

Warrington, England, United Kingdom

Warrington, England, United Kingdom

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Über

2nd Line Service Desk Engineer – Warrington (Office-based) Full-time | Competitive salary (based on experience) Do you thrive in a fast-paced environment where you're trusted to take control and get things done? Looking to grow your skills across Microsoft 365, Azure, and networking while making a real impact every day? At IDT Support Solutions, we’re looking for a capable and motivated engineer who enjoys working through tickets efficiently, takes pride in solving issues quickly, and wants to continue building their technical career within a high-performing team. This is a great opportunity for someone who enjoys variety, responsibility, and the satisfaction of clear results. The Role You’ll be responsible for delivering high-quality 2nd line support while also managing and progressing 1st line tickets. If you enjoy keeping momentum, working methodically, and seeing your efforts reflected in service performance — this role is for you. What you’ll do: * Take ownership of 1st and 2nd line support tickets — maintaining flow and meeting SLAs * Work across a broad technical environment — including Microsoft 365, Azure, networking, virtualisation, and hardware * Use monitoring tools to identify and resolve issues proactively * Work alongside experienced engineers — gaining exposure to more complex challenges and supporting continuous service improvement * Develop your skills and prepare for progression — including routes into 3rd line roles or technical specialisms * This is a full-time, office-based position in Warrington. Participation in an out-of-hours rota is not currently required but may be introduced in future to support international clients in Los Angeles and New York. About Our Company IDT Support Solutions is a fast-growing MSP known for responsive, accountable IT support. We move quickly, focus on results, and value people who take ownership. You’ll be part of a supportive team that encourages learning, recognises hard work, and gives you the tools to succeed. The Benefits * Competitive salary * Bupa health cover * Training and certification support * Clear career progression into 3rd line or specialist roles * Workplace pension * Mileage allowance The Person Please note: A minimum of 3 years’ experience working in an MSP environment is essential. Applications without this experience will not be considered. You’ll also need: * Solid experience with Windows Server, Microsoft 365, Exchange, and Active Directory * Good working knowledge of networking (VLANs, WatchGuard firewalls, DNS, DHCP, TCP/IP) * Familiarity with Azure and virtualisation (Hyper-V or VMware) * Clear communication skills and a client-focused mindset * A structured, efficient approach to resolving technical issues * Flexibility to work away from home on occasion * Bonus skills: macOS, ConnectWise, Acronis, Cisco switching, VoIP, Microsoft certifications. What’s Next If you're looking for a role where you can take control, keep learning, and make a difference every day — we’d love to hear from you. Apply now and take the next step in your MSP career with IDT Support Solutions

Warrington, England, United Kingdom

Sprachkenntnisse

English

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