IT Support Engineer (Helpdesk/Field based)Precept IT • Belfast, Northern Ireland, United Kingdom
IT Support Engineer (Helpdesk/Field based)
Precept IT
- Belfast, Northern Ireland, United Kingdom
- Belfast, Northern Ireland, United Kingdom
Über
As a core team member in the engine room of Precept’s logistics and support operation, the Hardware, Deployment & Logistics Engineer is responsible for ensuring smooth device builds, hardware ordering, logistics, and clear communication across staff, clients, suppliers, and couriers.
This role owns the full lifecycle of client hardware from quoting and ordering through to build, deployment, delivery, repair tracking, and documentation. The role also supports client onboardings and assists the helpdesk team where required, particularly with hardware-related work.
Strong organisation and communication are as important as technical ability in this role.
Key Responsibilities PC & Laptop Builds
* Build and configure desktops and laptops for clients including Axial3D, Treliant, and general managed service clients.
* Configure machines to client specifications including:
* Windows updates and drivers
* Antivirus and endpoint security
* Microsoft 365 applications (Office, Teams, OneDrive)
* VPN access
* Line-of-business applications
* Join devices to Azure AD or on-prem domains as required.
* Configure OneDrive, printers, and shared drives.
* Apply asset tags and record serial numbers in the Precept database.
* Fully test all builds prior to delivery.
* Log devices as ready for dispatch in the incoming/outgoing area.
* Follow client-specific build documentation where applicable.
Hardware Orders & Logistics
* Use the Quotient application to create, update, and send quotes for:
* Laptops and desktops
* Peripherals
* Licences and accessories
* Liaise with suppliers such as Insight, CMS, and others to place and chase orders.
* Maintain accurate records in the “ORDERS” and “REPAIRS” logs including:
* Make, model, and specification
* ETA and delivery status
* Assigned user and client
* Flag delays, supply issues, or ordering errors to the team immediately.
Courier & Delivery Management
* Act as the primary point of contact for courier services including NiParcels.
* Book collections and deliveries via courier portals.
* Clearly label all parcels prior to dispatch.
* Greet and direct couriers, clients, and suppliers attending the office.
* Confirm client delivery addresses and track deliveries through to completion.
* Log all hardware coming in and out of the office via the Precept database and logging tablet.
* Rebook or escalate failed collections or deliveries promptly.
Repairs & Third-Party Repairs
* Manage device repairs including third-party repairs via iPhix.
* Ensure all repairs are:
* Quoted clearly and sent to clients for approval
* Authorised by client acceptance in Quotient
* Logged in the master repairs register with reference numbers and outcomes
* Track repair progress and update clients and internal teams accordingly.
Cyber Essentials & Security Deployments
* Support Cyber Essentials deployments using CyberSmart.
* Track agent installations across client environments.
* Chase users for completion where required.
* Maintain deployment progress logs per client.
* Escalate missing endpoints or deployment issues promptly.
Client Onboardings
* Assist with onboarding new clients, including:
* Building or sourcing new hardware
* Preparing devices for deployment
* Creating and maintaining site notes
* Document:
* Network layouts
* Key software and systems
* Password locations and access details
* Key contacts and escalation paths
* Ensure documentation is updated following any changes.
Documentation & Administration
* Maintain accurate and up-to-date documentation including:
* Client site notes
* Repairs and asset logs
* Incoming and outgoing hardware records
* Quotient quotes and order tracking
* Ensure documentation is tidy, current, and accessible to engineers and management.
* Follow defined processes and suggest improvements where gaps are identified.
IT Support (Secondary Responsibility)
* Assist the helpdesk team with IT support tickets where required.
* Focus primarily on hardware-related issues.
* Support general ticket resolution during busy periods.
* Work collaboratively to reduce repeat issues and rework.
Communication
* Act as a consistent communicator with:
* Clients regarding orders, builds, repairs, and deliveries
* Suppliers regarding orders and availability
* Couriers regarding collections and deliveries
* Internal staff regarding stock, repairs, and logistics
* Use Teams, email, WhatsApp, and phone as appropriate.
* Proactively update stakeholders rather than waiting to be asked.
Technology Environment
* Windows 10 and Windows 11
* Microsoft 365
* Azure AD and on-prem domains
* Endpoint security platforms
* Quotient quoting system
* Courier portals (NiParcels)
* CyberSmart platform
* Internal databases and documentation systems
Required Skills & Experience
* Experience building and deploying PCs and laptops in a business or MSP environment.
* Strong understanding of hardware components and configurations.
* Experience managing hardware logistics and inventory.
* Comfortable working with suppliers, couriers, and clients.
* Highly organised with strong attention to detail.
* Clear written and verbal communication skills.
* Able to manage multiple tasks and priorities simultaneously.
Desirable Experience
* Experience with Azure AD and Microsoft 365 deployments.
* Cyber Essentials or CyberSmart exposure.
* MSP or multi-client environment experience.
* Documentation and process ownership experience.
What Success Looks Like
* Devices are built correctly, consistently, and on time.
* Hardware orders are tracked and delivered without surprises.
* Repairs are logged, approved, and completed efficiently.
* Clear visibility of all hardware coming in and out of the business.
* Fewer hardware-related support issues.
* Clients and internal teams are kept informed without chasing.
Why This Role Exists
This role exists to keep Precept’s hardware, logistics, and deployments running smoothly, reducing friction, protecting service quality, and allowing engineers and the helpdesk to focus on delivery rather than chasing equipment.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free or subsidised travel
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private dental insurance
* Private medical insurance
* Referral programme
Education:
* Diploma of Higher Education (required)
Experience:
* IT support: 5 years (required)
Work Location: In person
Sprachkenntnisse
- English
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