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Essential Duties and Responsibilities:
Requirements & Documentation Attend stakeholder meetings, ask clarifying questions, and document workflows, goals, constraints, and edge cases Produce clear artifacts such asrequirements docs, BRDs, process maps, SOPs, training guides, and troubleshooting documentation Convert ambiguous requests into clear, implementable asks with context and success criteria Maintain and build documentation standards and templates in Confluence Business Support & Enablement Respond to business questions and support requests related to automations and internal tools Determinewhen requests can be resolved quickly vs. when theyrequiredeeper discovery and documentation Translate needs into actionable work items (tasks/bugs/stories) with impact, context, and clear next steps Partner with engineers/automation builders to clarify scope and reduce rework Testing & Validation Perform basic functional validation: smoke checks, edge case confirmation, and verification against documented expectations Coordinate with QA and business stakeholders for larger initiatives when formal testing isrequired Tools, Configuration, and Knowledge Base Build andmaintaina scalable knowledge base in Confluence (how-to guides, decision logs, known issues, release notes) Maintain templates and standards for requirements, intake, and documentation Support lightweight configuration/maintenance of operational tooling and processes as needed (varies by project) Support bug fixes, development, and release as skillset and knowledge grow. Cross-Functional Partnership Work with stakeholders across functions (Ops, Retail, Fulfillment, Accounting, etc.) as priorities dictate Provide input that influences decisions while being mentored toward increased ownership over time
Performs other duties as assigned Minimum Qualifications:
2+ years in a Business Analyst / Technical BA / Systems Analyst / Operations Analyst type role (or equivalent) Demonstrated ability to gather requirements and create clear documentation that technical teams can execute against Basic SQLproficiency (querying data tovalidateoutcomes, investigate issues, and support decisions) Comfortable working with dev/technical teams and learning technical concepts (data flows, system constraints, integrations) Strong written communication, follow-through, and organizational skills
Calm under pressure and detail-oriented
Education and Experience Requirements: High School Diploma Required, Bachelors Degree preferred Ability to Travel as business needs dictate
Physical Requirements: Ability to lift and carry up to 50 pounds. Must be able to perform physical activities including standing, sitting, walking, bending, reaching, pushing, and pulling during site visits. recblid a2o318hgjfi9khzxji9r0i7il4m22d
Sprachkenntnisse
- English
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