Desktop Support Lead

Tata Consultancy Services

United States

United States

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Desktop Support Lead • Provide Level 2/3 support for hardware, software, and network issues. • Troubleshoot and resolve escalated incidents within SLA. • Ensure compliance with IT policies and security standard • Supervise and mentor desktop support technicians. • Allocate tasks and monitor workload distribution. • Conduct performance reviews and provide training where necessary • Act as a liaison between end-users and IT management. • Communicate updates on major incidents and planned maintenance • Maintain accurate documentation of incidents, resolutions, and processes. • Develop and enforce standard operating procedures (SOPs). • Drive continuous improvement initiatives for support processes. • Oversee hardware/software inventory and lifecycle management. • Coordinate procurement and deployment of IT assets. • Strong knowledge of Windows/Mac OS, Active Directory, Office 365, and networking basics. • Familiarity with ITIL framework and ticketing systems (e.g., ServiceNow). • Excellent problem-solving, communication, and leadership skills.
Salary Range- $65,000-$70,000 a year #LI-SP3 #LI-VX1

United States

Sprachkenntnisse

English

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