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Position available for extensions.
Join the Arkansas Game and Fish Commission as a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.
What You'll Do
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End-User Support:
Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
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System Maintenance:
Use a device management system to organize and distribute updates effectively and maintain device compliance.
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Security Operations:
Work with the endpoint security team to monitor user accounts and secure the environment.
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Secure Data Handling:
Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets.
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Identity Management:
Manage user, group, and computer accounts within a centralized directory service.
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Training & Compliance:
Assist with security awareness training and phishing simulations.
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Ticketing & Documentation:
Manage support requests and document system configurations using an online ticketing and documentation portal.
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Field Assistance:
Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues
Travel Requirements
This role requires regular travel to AGFC offices statewide (average 2 days per week) with with AGFC personnel. No travel reimbursement necessary.
Required Qualifications
•
3+ years of experience
in each of the following:
• Field technician support
• Desktop and laptop troubleshooting
• Mobile device support
• Network administration and support
• Software installation and maintenance
• Peripheral device configuration
• Help desk/telephone support
•
Exceptional customer service skills
with a commitment to user satisfaction
•
Strong communication abilities
for technical and non-technical audiences
Preferred Qualifications
• CompTIA A+, Network+, or similar IT certifications
• Experience with macOS support
• Google Workspace administration experience
• Experience in government or conservation organizations
Technical Skills
• Windows 10/11 operating systems
• Microsoft 365 and Office Suite
• Active Directory administration
• iOS and Android mobile device management
• Basic networking (TCP/IP, DNS, DHCP)
• Antivirus and security software
• Remote support tools
What We're Looking For
The ideal candidate takes ownership of their work, demonstrates problem-solving initiative, and thrives in a customer-focused environment. You should be comfortable working independently in the field while staying connected to the larger IT team.
Sprachkenntnisse
- English
Hinweis für Nutzer
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