Entertainment Team Lead

Our   team   of  Entertainment Team Leads  work   with performers,   associates,   and   guests   to   ensure   safety   for   all   as   well as   creating memorable   entertainment   and   event   experiences   parkwide. This role supervises   associates   in the park daily,  assists  with training, scheduling,   evaluating,   disciplining,   and supporting teams   on location.   As   an Entertainment  leader , you will work to ensure departmental   goals and  objectives   are communicated   and implemented   by personnel   under your supervision. Positions vary on parkwide Entertainment   operations   and programming   ranging from working with the Character   Program,   Special   Event/Festival programming,   Technical/Production   team, Costumes/Cosmetology   team, or even in   a   Stage Management   capacity   with   the   Shows team.   As   a  leader ,   your ability to   lead a   team,   communication   skills, positive attitude,   and attention to   detail   assist  us in delivering an excellent   guest   entertainment   experience   daily.  

Apply   now   if   you're   looking for   a   rewarding   job   that's   also   FUN!   Our   jobs can   lead   to   a   successful   future   by   developing   resume-building   skills   as   well   as   gaining   knowledge   through   training   and   work   experience.  

Entertainment Team Lead daily assigned duties may vary depending on location/program assignment & may include tasks such as:  

• Supervising daily operations within the Entertainment department  

• Opening/closing locations ensuring cleanliness in guest facing areas as well as backstage areas  

• Promotes teamwork and creates a positive & safe work environment for all  

• Monitor & report associate timekeeping ensuring all park policies are followed daily  

• Maintain associate schedules in UKG  

• Ensure all program elements are safe, properly operating, & clean  

• Provide excellent customer service for our guests  

• Supporting our teams daily to produce superior guest entertainment experiences  

• Resolves guest and associate concerns following proper protocols and procedures  

• Communicate with various teams within the Entertainment department efficiently & respectfully  

• Establishes & maintains good working relationships with other park departments and partners  

• Coordinate and carry out logistics for special events & activations in park as assigned  

• Accurately completes necessary daily paperwork including reports, files, and venue checklists  

• Follows and enforces all park & department policies and procedures  

• Monitors and reports supply inventory levels to upper management to ensure adequate supplies to complete job tasks

• Other duties as assigned

• You!  

• Positive attitude and  readiness  to bring the FUN by making our entertainment programming come to life.  

• Ability to pass a background check.  

• Maneuverability and mobility to move from location to location within the park daily.  

• People who love helping others and will support the needs of our guests and associates.  

• Good judgement and a commitment to safety.  

• Ability to work and interact with people from diverse backgrounds.  

• Individuals with a passion and excitement about Carowinds.  

• Availability to include some weekdays, weekends, evenings, and holidays