Compliance and Complaints Manager

Evergood Associates

United Kingdom

United Kingdom

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Job Title: Compliance and Complaints Manager Location: Kings Lynn Hours: Full-time (flexible hours considered) Pay: £20 per hour via umbrella company or £17 per hour PAYE About the Role: We are seeking a dedicated and experienced Compliance and Complaints Manager to join our GP surgery in Kings Lynn. This is a key role responsible for ensuring that our practice maintains high standards of compliance and effectively manages patient complaints. We have a full-time position available, but flexible working hours can be considered. Role Overview: As a Compliance and Complaints Manager, you will be responsible for: * Managing and investigating patient complaints in line with NHS procedures. * Ensuring the practice meets regulatory and compliance requirements, including a basic understanding of CQC standards. * Advising the practice team on compliance matters and best practices. * Maintaining accurate records of complaints and compliance issues and preparing reports for management. * Supporting continuous improvement in patient care and practice governance. Requirements: * Experience working within an NHS setting. * Proven experience in handling complaints within primary care. * Basic knowledge of CQC requirements. * Strong organizational, communication, and problem-solving skills. * Ability to work independently and as part of a team. If you are committed to patient care and governance, and have the relevant NHS experience, we would love to hear from you

United Kingdom

Sprachkenntnisse

English

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