Technical Ops Specialist

About the role

As a Technical Operations Specialist at dub, you'll be the critical bridge between our brokerage operations and engineering teams, ensuring our platform runs flawlessly for millions of trades. You'll combine deep brokerage operations expertise with technical skills to troubleshoot complex issues, build operational tools, and directly support our customers. This role requires someone who can quickly diagnose system issues, communicate effectively across technical and non-technical teams, and build solutions that enhance our operational efficiency.

Responsibilities

• Analyze, troubleshoot, escalate, and resolve brokerage system operational issues in real-time
• Monitor batch-scheduled jobs, identifying and escalating any delays or failures
• Participate in post-incident reviews and root cause analysis with cross-functional teams
• Work directly on our support ticketing system to resolve complex customer issues
• Communicate technical concepts clearly to non-technical customers and internal stakeholders
• Handle escalated customer cases requiring deep technical investigation
• Provide tier-2 technical support for high-priority customer issues (up to 50% of your time)

Qualifications

• 3-5+ years of experience in retail brokerage operations at companies such as Robinhood, , Webull, Moomoo, or similar retail brokerages
• Hands-on experience with brokerage systems, including order management, trade execution, clearing, and settlement
• Experience with SQL and data analysis tools
• Proficiency with Retool or similar low-code platforms for building internal tools
• Bachelor's degree in Computer Science, Engineering, Finance, or related field

Nice to Haves

• Prior experience in a startup or high-growth fintech environment
• Experience with incident management and on-call rotations

What we offer

• Competitive salary ranging from $90k-$130k, commensurate with experience to additionally include equity
• 100% paid health insurance for employees with partial coverage for dependents
• Time away, including company holidays and unlimited PTO
• Lively office environment with fully stocked snacks, coffee, espresso, and other perks

Job Notes

• This is a hybrid role and ask that you come to the NYC office 3 or more times a week.
• You must be authorized to work in the US (we do not provide initial visa sponsorship at this time)