Senior Customer Success Manager

At Amperity, we're an AI-first company helping the world's leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI-powered Customer Data Cloud,  built on multi-patented technology, enables more than 400 global brands, including Alaska Airlines, Wyndham Hotels & Resorts, and DICK'S Sporting Goods, to turn customer data into a competitive advantage.

We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work — from powering advanced identity resolution and predictive analytics to streamlining internal workflows and decision-making. It's not just a capability; it's part of our DNA.

Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute, learn, and grow. We welcome talented individuals from diverse backgrounds to help us remove data bottlenecks, accelerate business impact, and push the boundaries of what AI can do for the world's most innovative companies.

With offices in Seattle, New York City, London, and Melbourne, you'll join a fast-growing team tackling critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let's talk.

As a Customer Success Manager at Amperity, you will play a critical role in guiding our customers through the entire lifecycle of their engagement with us. A great customer success manager has a deep understanding of customer adoption and usage, and pushes the customer and the Amperity team towards activities that drive business value. You will work closely with cross-functional teams including Sales, Implementation, Product, and Engineering, ensuring that our clients not only achieve their goals but also derive long-term value from our platform. You'll be a strategic partner, collaborating with customers to define success, drive adoption, and manage ongoing customer relationships.

Customer Adoption of the Amperity Platform

• Partner with customers to co-author and maintain iterative business value roadmaps based on the strategic direction defined by the customer, establishing clear milestones and mutual expectations
• Proactively communicate progress and identify risks, being assertive in bringing the right partners, internal and external, to the table 
• Actively participate in the solutioning against customer use cases and goals

Customer Health and Growth

• Drive Monthly Business Reviews (MBRs) and Executive Business Reviews (EBRs), collaborating with your