Administrative Lead

ABOUT SHERIDAN MEMORIAL HOSPITAL

At Sheridan Memorial Hospital, we proudly rank in the top 13.6% of U.S. hospitals, recognized by the Centers for Medicare and Medicaid Services. With over 850 dedicated employees and 100+ expert providers across 25 specialties, we are committed to exceptional, patient-centered care. Set in northern Wyoming's stunning Big Horn Mountain foothills, Sheridan offers outdoor adventure and community charm. Our hospital combines cutting-edge technology with a collaborative, innovative culture. Join a team that values your skills, fosters growth, and empowers you to impact lives meaningfully. Apply today and be part of Sheridan Memorial Hospital's mission of excellence

Benefits Include:

• Medical, Dental, and Vision Insurance

• Low deductibles and out-of-pocket costs

• Coverage begins the month after you start.

• Tuition Assistance

• Available after one year of employment

• Retirement Match

• 6% match with full vesting after 3 years

• Generous PTO and Sick Time

• Employer-Paid Life Insurance

• Short-Term Disability Coverage

• Employee Assistance Program (EAP)

• Benefits and eligibility vary by position; exclusions may apply.

JOB SUMMARY

The Lead provides assistance and support to the Manager in the overall administration of Wyoming Rehab Clinic. Additionally, the lead performs administrative and office support activities to facilitate the smooth running and daily operation of Wyoming Rehab.

ESSENTIAL JOB DUTIES

Clerical:

• Greet all guests and staff of Wyoming Rehab with excellent customer service and create an ideal experience for each person

• Answer phone calls according to Sheridan Memorial guiding principles and route as appropriate

• Schedule patient appointments and give patient copies of their schedules

• Act as a liaison between therapy team and HIM to correct errors related to scripts and documentation

• Act as back-up for front office lead as needed

• Research information for manager and therapy team as needed

• Schedule return to work and pre-work clients

• Check in patients as they arrive

• Perform pre-registration and registration duties for all new patients

• Send Plans of Care to physicians, record, and certify in Net Health as appropriate

• Scan/upload patient records, signed Plans of Care, etc.

• Maintain Art of Chat for cancelations and phone number accuracy

• Receive payments for Hoop Jam registrations, fitness center dues, and therapy supplies; record and file appropriately

Discharge patients

• Maintain and update front desk therapy forms for staff as needed

• Run errands and make deliveries using personal automobile as needed

• Attend Huddle

• Perform opening and closing duties as indicated

• Work with other clerical staff to complete daily tasks in an equitable fashion

• Maintain professional appearance at all times

Managerial Support:

• Assist Manager with the design and implementation of services that are provided by the Wyoming Rehab Clinic

• Supervise and routinely monitor productivity and quality of support staff

• Make decisions when Manger is not available

• Oversee general office organization

• Be available to staff in person or by phone

• Maintain schedule for weekend therapy coverage as needed

• Take ownership of complaints of patients, staff and internal customers, and follow to resolution

• Assist with tracking billing issues, documentation for medical records, coding issues, and discharges

• Monitor PTO requests for Manager

• Help with computer issues; contacting IT as needed

• Oversee clinical scheduling and maintain Net Health accuracy

• Ensure the front desk always has coverage

• Write, type, distribute memos, letters, and correspondence as needed

• Prepare agenda, record minutes/notes for Huddle as needed

• Process/route mail

• Prepare and submit various reports, projects, and documents

• Prepare/assist with advertisements for marketing/promotions for PT, OT, and SLP

• Represent Wyoming Rehab and SMH at meetings as needed

• Hoop Jam as needed/requested

• Order and maintain supplies/inventory

Personnel Records

• Maintain all confidential personnel records, schedules or annual performance evaluations/employee and contract professionals

• Establish files for all new employee and contract professionals

• Assist with questions on company benefits/direct to HR Department

• Monitor job expectations of support staff are carried out

• Coordinate with Manager to maintain adequate staffing levels

• Assist Manager with recruiting, interviewing, and hiring of appropriate staff or student interns

• Assist with New Employee Orientation

Payroll/Timekeeping

• Assure that employee time sheets are complete and entered into system before payroll deadline

• Keep records of leave taken by all employees according to designated policies and procedures

• Maintain employee leave requests

• Purchasing/Accounting

• Routinely oversee finance records and assist Manager regarding budget, financial, and business issues

• Maintain invoices and submit to Accounts Payable in a timely manner

• Routinely act as purchasing agent, ensuring compliance with organizational policies in conjunction with Materials Management

• Assist with purchasing

• Prepare files and maintain purchase orders

• Ensure expenditures are assigned to correct