Hourly FOH Supervisor

• Employee discounts
• Free uniforms
• Training & development

• Innovative and passionate group of people that love food.
• We take pride in our employees' work ethics and creativity.

• Responsible to hiring and maintain staff for top service quality
• Institute ongoing training programs for making sure that the highest quality service standards are being obtained, including developing new training materials
• Responsible to organize & conduct pre-shift as well as other meetings communicating pertinent information to the staff, like house count menu changes, customer feedback, and improvement opportunity
• Responsible to schedule direct staff in their work assignments
• Interact positively with guests promoting services; resolving problems to the satisfaction of involved parties
• Responsible to answer telephones, coordinate customer request, resolve conflicts, and manage reservations
• Work with owner to organize special events in the restaurant and offsite
• Maintain rapport with all teams and help drive the Makiin hospitality culture
• Ensure proper operating process are in place and followed
• Responsible to monitor as well as take action to make sure food quality service standards are met
• Responsible to verify temperatures, judge appearance as well as the taste of products check preparation methods to define quality
• Responsible to give guidance towards improvements make necessary adjustments for consistency
• Review staff time clock and ensure accuracy
• Maintain key KPI of restaurant food cost, labor cost and sales
• Responsible to manage and maintain an online ordering system
• Adhere to all safety and sanitation regulation per company's standard and health code
• Manage restaurant reputation - including responding to web inquiries, and reviews on OpenTable, Yelp, Popmenu, Google Business, and UberEat
• Manage restaurant operating processes, POS system, online ordering system, inventory

• Minimum of 2 years' experience in restaurant.
• Excellent leadership, communication, and problem-solving skills
• Ability to remain calm and professional in high-pressure situations
• Strong customer service mindset and the ability to handle customer complaints effectively
• Knowledge of health and safety regulations and licensing requirements for restaurants
• Excellent organizational and time management skills
• Ability to work evenings, weekends, and Holidays as required
• Must be eligible to work in United States
• Must agree to a background check

• Experience in managing a team of 25+ employees
• 2+ years' experience as restaurant
• Working knowledge of business and software
• Working knowledge of POS and inventory systems
• Wine and liquors knowledge is a plus

• Employee discount

• Day shift
• Night shift
• Evening shift
• Holidays
• Full Availability

• 10-11 hours shift

We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.

At Makiin, we invite you on a culinary journey where traditional Thai plates are reimagined with a modern and inventive twist. Indulge your senses as we take you on an unforgettable adventure, where the rich heritage of Thai cuisine intertwines seamlessly with innovation.

Our visionary founder and team of passionate chefs, drawing inspiration from the vibrant streets of Thailand and armed with their creative prowess, have curated a menu that pushes boundaries and surprises even the most discerning palates. Each dish at MaKiin is a masterpiece, meticulously crafted with the finest ingredients, ensuring that it not only pays homage to tradition but also elevates it to new, unparalleled heights.

However, MaKiin is much more than the sum of its exquisite dishes. It is a destination that transcends boundaries, where tradition gracefully intertwines with innovation to create a one-of-a-kind experience. While you savor our delectable creations, you'll find yourself immersed in an ambiance that effortlessly fuses contemporary elegance with the welcoming embrace of warm hospitality. The stage is set for you to create cherished memories, engage in captivating conversations, and embark on a culinary journey that resonates long after the last bite.

As a member of our team, you'll join a company guided by a passionate management team that is committed to nurturing your talents, fostering your growth, driving the narrative of modern hospitality concepts forward, and crafting history with every innovative idea you bring to life.

Welcome to MaKiin -- where tradition meets innovation, and every bite tells a story.