Front Desk Agent

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now.
Responsibilities

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Field customer complaints when necessary
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Perform regular bookkeeping duties make sure hotel guest information is current and correct

Qualifications

• 1+ year of hotel industry experience or related job preferred
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Comfortable taking telephone calls and mitigating stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Myles Restaurant group owns and operates Prime 112, Prime Italian, Prime Fish, Big Pink and Prime Hotel, a boutique hotel adjacent to Prime 112 that blends high-end luxury lifestyle with Miami Beach's Art Deco influences. Founder Myles Chefetz has twice been named a semifinalist for the James Beard Outstanding Restaurateur and unofficially named the 'Sultan of South of Fifth.' The unmatched quality of food, service and dining experience has led Myles Restaurant Group to be recognized as a premier collection of culinary venues not only in Miami Beach but around the world.