Support Engineer

At Navi, the Support Engineer is the first line of defense for our users: flight students, instructors, and training centers who rely on our AI co-pilot to improve performance. Your mission is to ensure their experience is seamless, their issues resolved quickly, and their trust in the platform.

Mission

Pilots can't afford downtime — and neither can the systems that support them. At Navi, the Support Engineer is the first line of defense for our users: flight students, instructors, and training centers who rely on our AI co-pilot to improve performance. Your mission is to ensure their experience is seamless, their issues resolved quickly, and their trust in the platform unshakable.

Responsibilities

• Frontline Support:
   Serve as the first point of contact for technical questions and troubleshooting.
• Problem Solving:
   Diagnose and resolve issues, escalating to engineering when needed.
• Monitoring:
   Track platform performance, identify issues early, and keep the system mission-ready.
• Documentation:
   Create and maintain FAQs, troubleshooting guides, and training materials.
• Feedback Loop:
   Provide structured feedback to engineering and product teams to improve reliability and usability.
• User Training:
   Help students and instructors understand and adopt new features effectively.

About You

• Experience in 
  technical support or IT support
   roles.
• Strong troubleshooting skills — able to quickly identify, replicate, and resolve issues.
• Familiar with 
  cloud platforms (AWS, GCP)
  , databases, and ticketing tools like Zendesk or Jira.
• Excellent communicator who can explain technical details in plain language.
• Organized, proactive, and able to work independently.
• Enthusiastic about aviation or excited to learn the domain.

Why This Role Matters

Flight training is demanding. Instructors and students need a platform that just works. As a Support Engineer at Navi, you'll be the one ensuring that reliability — keeping our users focused on flying, not fighting tech.

What You'll Get

• Competitive salary
   — no equity, but strong compensation for the role.
• Flight training opportunity
   — earn your pilot's license and gain firsthand aviation experience.
• Growth path
   — learn the product deeply and expand into customer success, QA, or product ops.
• Team culture
   — join a crew of engineers and pilots united by the mission to transform aviation.