Room Attendant/Housekeeper (Req 192)

ABOUT US

At Zachry Hotels, we are passionate about hospitality and excellent customer service. Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make:

Every Person Matters

Together We Can Do Great Things

This Is More Than a Job

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Job Purpose:

To clean and stock guest rooms to hotel cleanliness standards. Report maintenance deficiencies in order to maintain room in compliance with standards.

Job Responsibilities:

• Cleans guest room and bathroom to include, but not limited to, bathtub, toilet, sink, walls, mirrors, tiles, counters, and floors using proper procedures and chemicals per hotel standards.
• Change linen and make beds in accordance with hotel procedures.
• Dusts all guest room surfaces to include, but not limited to, furniture, pictures, drawers, window ledges, and shelves.
• Vacuums guest room carpets in accordance with hotel procedures.
• Removes trash and replenish amenities, linens, and supplies in guest rooms per hotel procedures.
• Cleans all windows inside and out.
• Greets guests immediately with friendly, sincere acknowledgement.
• Reports all maintenance deficiencies in guest rooms and corridors via work orders. Telephone deficiencies considered emergencies (i.e. overflowing toilets or broken pipes in bathrooms, lights out in bathroom, closets, or corridors, broken mirror or window) to the maintenance department.
• Signs for room keys. Retrieves cart, push to assigned rooms, and restock heavy cart.
• Visually inspect room for cleanliness and appearance and signify completion for room.
• Cleans balconies, if applicable.
• Other duties as assigned.

Job Skills:

• Ability to lift, reach, bend, stoop, stand and walk continuously, climbs stairs, and push or pull heavy equipment.
• Ability to listen, and communicate effectively.
• Ability to comprehend and follow instructions as assigned by supervising management.
• Basic ability to comprehend (verbal and written) English language sufficient to understand and communicate information to include safety and security procedures.
• Ability to provide clear direction, instruction and guidance to guests and team members.
• Ability to lift equipment, supplies or furniture weighing up to 50 lbs.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to push/pull cart/ table weighing up to 150 lbs.; grasp, lift to waist and carry items weighing up to 50 lbs.
• Ability to scrub and scour surfaces, extend arms over head to perform cleaning tasks.
• Ability to work in confined spaces and while on balcony at varying heights.
• Ability to follow instructions, directions, and meet deadlines, including the thorough cleaning of a minimum of rooms as specified by supervising management and hotel standards.
  Ability to organize and prioritize work, and meet deadlines.

Qualifications Standards

Education:

High school graduate or equivalent preferred.

Experience:

No prior experience required. Prior hospitality experience preferred.

License/Certificates:

N/A

Zachry Hospitality offers an industry leading benefits package for our Team Members including:

• Medical, Dental and Vision Insurance
• Life Insurance
• 401k
• Paid Leave
• Employee Assistance Program
• Paid Time Off Program
• Hotel Discount Program
• And Many More