Customer Success Manager

Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI. Our platform seamlessly integrates with the systems distributors already use, automating tedious tasks and reducing failure points in moving physical goods across the globe.

We're a 70-person team (~45 in engineering), located across North and South America.

We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows — and we're growing fast.

You'll own the full post-sale relationship for a portfolio of accounts — leading onboarding, training, adoption, and renewals. This role blends relationship management with technical problem-solving and strategic enablement, ideal for someone who loves helping teams embrace new technology and scale with confidence.

At Canals, you'll be empowered to contribute to the formation of new systems, playbooks, and protocols as we continue to grow. If you thrive in fast-moving environments, enjoy simplifying complex systems for non-technical users, and get energy from seeing your customers succeed, this role is for you.

• Own a portfolio of customer relationships, driving adoption, retention, and renewals.

• Lead onboarding and customer training sessions to ensure quick, confident rollout across teams.

• Monitor usage and engagement metrics to identify adoption gaps, expansion opportunities, and renewal risks.

• Partner with Product and Engineering to surface customer insights and resolve issues efficiently.

• Facilitate regular business reviews to demonstrate ROI and align on future goals.

• Contribute to the creation and evolution of scalable systems, playbooks, and processes as we grow.

• Champion a customer-first mindset across Canals, ensuring every customer interaction reflects our values.

• Typically 3+ years in Customer Success,