Outlet Host/Hostess
Grand Traverse Resort
- Michigan, North Dakota, United States
- Michigan, North Dakota, United States
Über
To greet and welcome guests to outlet, assist in seating and maintaining organization and order within the restaurant
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide quality products, excellent service and a friendly atmosphere for all customers
Operate MICROS computer systems
Greet customers using eye to eye contact when they enter with a smiling friendly manner
Seat customers to their satisfaction. By rotating stations for servers
Answer telephone within 3 rings using appropriate time of day greeting i.e. Good morning, afternoon, evening
Receive reservations and post in reservation book. Parties of 10 or more will be taken by management, if management is not available, get name and telephone number and the Manager or Assistant Manager will contact.
Keep accurate seating charts
Check cleanliness of tables, chairs and floors, doors, windows, menus, report to manager need for new menus
Converse with customers, report any complaints to manager
Help restaurant employees if needed by pre bussing tables or clearing and resetting
Check computer systems for paper each shift. Restock all needed items for station and for deli area
Maintain proper sanitation, safety procedures and cleanliness in work area
Follow all policies and procedures outlined by Manager and the employee handbook
Act as an extension of the security department in protecting the assets of the hotel and all guests by observing and reporting and questionable activity
Assume all responsibilities as delegated by the Manager and do any or all other duties that may be required to fulfill customer needs and requests
Attend all meetings and complete online trainings
Thank the guests as they depart with inviting them back for their next meal or visit
Must understand and abide by environmental practices of the resort
Other duties as assigned
EDUCATION/EXPERIENCE
Previous greeting experience is preferred
MICROS experience preferred
OTHER SKILLS AND ABILITIES
Applicant needs to be able to work in a fast paced environment and able to work varied hours to include weekends and holidays. Time off requests are only granted if business allows. Applicant must be able to work well as an individual and as a member of a team with a goal of providing outstanding guest service.
TYPICAL PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand and walk
Stand, walk, bend, stoop, reach, twist, turn, and carry up to 35 lbs or more, continually for up to 8 or more hours
Have the ability to walk up and down stairs
Carry oval serving trays and tray jacks that are loaded with dishes and or food
Able to move tables and chairs as needed for seating arrangements
Able to walk on carpet and concrete surfaces
Able to read write and count money
TYPICAL MENTAL DEMANDS
Applicant needs to be able to stay upbeat and positive in a fast paced work environment.
WORKING CONDITIONS
The noise level in the work environment is usually moderate.
Indoors and outdoors in both hot and cold environments
May be required to work in other departments
Sprachkenntnisse
- English
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