Product Operations Coordinator

Product Operations Coordinator

Location:
Hybrid (Remote + 2 days/week in person)

Rockland County, NY

Rows is looking for a highly organized, proactive, and people-oriented
Product Operations Coordinator
to work directly with our
Head of Product
. This role is perfect for someone who loves keeping things running smoothly, enjoys working with customers and partners, and wants hands-on exposure to product development and operations in a fast-growing company.

You'll be a central hub between customers, partners, and our internal product and engineering teams.

What You'll Do

• Schedule and coordinate product demos and meetings
• Assist with onboarding new clients and ensuring a smooth handoff
• Follow up with partners, providers, and customers
• Track agreements, action items, and next steps
• Join product and customer calls, take notes, and follow up on outcomes
• Translate product discussions into clear tickets and tasks for engineers
• Support day-to-day product operations for the Head of Product
• Help keep product processes organized, documented, and moving forward

What We're Looking For

• Extremely organized with strong attention to detail
• Eager, proactive, and comfortable taking ownership
• Excellent written and verbal communication skills
• Strong customer support / customer-facing instincts
• Comfortable juggling multiple priorities and follow-ups
• Tech-savvy and quick to learn new tools (CRM, ticketing systems, calendars, etc.)
• Experience in operations, admin support, customer success, or project coordination is a plus

Why Join Rows?

• Work directly with senior leadership and the product team
• Get exposure to product strategy, customer experience, and engineering workflows
• Make a real impact in a growing company
• Flexible hybrid work environment
• Collaborative, fast-moving, and supportive team culture

Interested?

Send your resume with a short note about why you're excited about this role.