Director, Government Program Delivery

Jean Kristensen Associates (JKA) is a management consulting and advisory firm specializing in government contracting, compliance, and capacity-building programs for M/WBEs and public-sector partners. We are seeking a
Director of Government Program Delivery
to lead execution of high-profile contracts providing capacity building, training and technical assistance to small businesses.

This role is designed for a senior program operator with experience delivering
performance-based, compliance-driven public sector programs
. The Director will be accountable for contract execution, service delivery, reporting, and performance outcomes across multiple workstreams.

The Director of Government Program Delivery is responsible for
end-to-end execution
of public and private funded programs, ensuring that contractual service levels, reporting requirements, and performance metrics are met consistently and on time.

This role requires a strong balance of:

• Program management rigor
• Government contract compliance
• Team and vendor coordination
• Data-driven performance oversight

Key Responsibilities

Program & Contract Execution

• Lead delivery of technical assistance, training, coaching for small businesses in accordance with executed contracts and approved Scope of Services.
• Manage annual and monthly service delivery targets, including workshops, one-on-one technical assistance, and intensive business assessments.
• Ensure programs are delivered on schedule, within scope, and aligned with contractual requirements.

Service Delivery Management

• Oversee development and execution of the program calendar, including workshops, group sessions, and technical assistance.
• Coordinate facilitators, subject matter experts, and program staff to ensure readiness and quality delivery.
• Maintain consistent service standards across all program activities.

Compliance, Documentation & Reporting

• Ensure all services delivered are fully documented and supported by required materials (registrations, attendance, evaluations, assessments, and deliverables).
• Oversee accurate collection and submission of  required data related to service outputs and outcomes.
• Partner with accounting and compliance teams to support invoice submission and audit readiness.

Performance & KPI Management

• Track and manage key performance indicators tied to public and private contracts, including service volume, participation, timeliness, and outcomes.
• Identify delivery or compliance risks and implement corrective actions as needed.
• Prepare internal performance summaries and participate in agency check-ins as required.

Team & Stakeholder Management

• Supervise program staff and contractors supporting program delivery
• Serve as a primary operational point of contact for public and private contracts
• Coordinate with internal teams to ensure alignment across delivery, reporting, and compliance.

Qualifications

• 7+ years of experience managing government-funded, grant-funded, or compliance-driven programs.
• Demonstrated success delivering programs against defined service levels and contractual KPIs.
• Experience working with municipal, state, or federal agencies (NYC experience strongly preferred).
• Strong understanding of program reporting, documentation, and performance management.
• Proven ability to manage teams, contractors, and facilitators in a matrixed environment.
• Proficiency with CRM and data tracking systems (e.g., Salesforce, Microsoft Dynamics).
• Bachelor's degree required; Master's degree in Public Administration, Business, or related field preferred.