Sr. Systems and Service Support Technician

Position: Sr. Systems and Service Support Technician

Position Summary

The Sr Systems and Service Support Technician is a key resource focused on building, testing and bringing online a diverse set of printing and post processing equipment. The ideal candidate has demonstrated competency in building and testing complex electro-mechanical systems preferable in the printing industry and will be comfortable with modest travel to support customer installation and service requirements. This role will also work closely with R&D teams as necessary to develop and test new subsystems which improve performance and provide reliability enhancements to existing equipment as well as support the development of clean sheet designs.

Responsibilities

· Full electromechanical assembly of CBAM printers, presses and post processing equipment

· Perform initial system functional testing, debugging and verification

· System calibration and setup to produce high quality parts

· Prepare equipment for shipping

· Support on-site installation, training, and on-site service for both initial installations and field service, problem debugging and installation of field upgrades.

· Participate in testing and development of system upgrades and improvements with R&D engineering team

· Set up and conduct engineering experiments on new designs as required. Collect and summarize relevant data.

· Maintain a comprehensive understanding of all production processes and methods for 3D printed component fabrication including post processing stations to achieve good quality parts per standard.

· Troubleshoot and resolve electro-mechanical system issues.

· Ensure preventive maintenance and calibration requirements are up to date and equipment is operating at optimal performance levels.

· Identify and review subsystem, component, and assembly issues with engineers. Implement required corrective actions per engineer's direction.

· Collect and summarize data in report format. Provide general statistics and indicate failure mode and trends.

· Ensure all record keeping requirements and engineering documentation are current and up to date.

· Review and ensure procedures and Bills of Material for accuracy and clarity—making necessary recommendations to engineering staff.

· Assist in training other staff members on the various equipment in use.

· Clearly and accurately communicate status of projects, problems, and issues— ensuring all assigned tasks are implemented and completed in a timely manner.

· Maintain general housekeeping in the factory.

· Other duties as deemed necessary by management.

Qualifications

· Demonstrated proficiency with building complex electromechanical systems.

· Demonstrated experimental skills to produce reliable, high quality data

· Comfortable with basic data acquisition and analysis

· Capable of reading engineering drawings, specifications, and procedures.

· Ability to communicate effectively in English; both written and verbal.

· Excellent interpersonal skills and capable of working in a flexible/collaborative environment.

· Demonstrated trouble shooting skills with an ability to resolve component and electro-mechanical system level issues.

· Capable of using general model shop equipment and hand tools with an ability to fabricate assembly fixtures.

· PC literate in standard Microsoft or Google software such as MSWord/Excel Google Docs/Sheets.

· Must be able to lift 50 pounds.

· Ability to use CAD programs and 3D modeling software a plus.

· Travel to support customer installations, field support, and trade shows. Typically, 4-6 times per year.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In person