Über
Desktop Support Location
Tampa, FL [3 days Onsite & 2 days REMOTE] Duration
6-12 Months (Conversion to FTE Possible) Description / Responsibilities / Skills & Experience Needed Provide 1st & 2nd line support to employees globally. Handle incidents and tasks via the in?house incident management tool
ServiceNow
adhering to strict SLAs. Incidents include Hardware, Software, Telephony, Mobile Phone virtual infrastructure, network connectivity, and Printers. Resolve technical support incidents in person, by telephone, via e?mail, or through remote access tools in a timely and accurate manner, and advance support incidents to relevant 3rd Line teams. Deliver prompt support solutions for
Windows
computer systems, Linux Virtual Terminals (VDI), Cisco phone and networked enterprise services by phone, in person, via e?mail, or through remote sessions. Resolve sophisticated workstation issues. Document all support efforts into the incident tracking system. Assist with addressing outages/interruption of services. Contribute to the ongoing cycle of improving Desktop processes. Align risk and control processes into day?to?day responsibilities to monitor and mitigate risk, and advance appropriately. Work weekend hours as needed and participate in recurring On Call Support rotation. Diagnose and resolve root cause issues. Work with
Active Directory . Document work and understand technical procedures. Use
ServiceNow
(ticketing tool) to handle Technology Service Management calls, incidents, and tasks. Strong working knowledge of
Mac OS, iCloud, iPad OS and iPhones . Support Windows workstations and operating systems, including knowledge of
Office 365
suite. Expert knowledge of desktop/laptop and mobile devices (iPhones, iPads,
Macs, Android devices / Intune Administration ) including enterprise deployment and support.
Desired Skills (Nice to have)
Minimum of 3 years of related experience Experience in
Desktop Support Excellent Customer Service and good communication skills (oral and written) McAfee EPO Office 365, Intune, iPhones Experience with
Bomgar , Zscaler support Laps UI, PingID Virtualization ( VMwareCitrix ) and basic networking understanding (TCP/IP)
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority?owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting?edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory?changing results that help everyone achieve their ambitions and goals. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. #J-18808-Ljbffr
Sprachkenntnisse
- English
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