Ticket To Work Coordinator

At
TransCen, Inc.

, we believe employment changes lives—and systems. As a national nonprofit with decades of leadership in disability employment, we partner with individuals, employers, and systems to advance meaningful work and full community inclusion for people with disabilities.

As an approved
Social Security Ticket to Work Employment Network (EN)

, we support SSA beneficiaries to increase earnings, navigate work incentives, and make informed choices about work and benefits. We're now looking for a 
Ticket to Work Program Coordinator

who knows the SSA landscape and wants to use that expertise to drive real outcomes.

If you're someone who understands the nuance of SSDI/SSI, gets excited about clean documentation and compliant claims, and cares deeply about helping people move forward with confidence—this role is for you.

The Role

The
Ticket to Work Program Coordinator

leads the day-to-day operations of TransCen's Employment Network. You'll oversee the full TTW lifecycle—from outreach and enrollment through service coordination, compliance, and Milestone/Outcome revenue.

This is a hands-on, high-impact role for someone who enjoys being the
go-to

SSA/TTW expert, ensuring beneficiaries receive high-quality, timely supports while keeping our EN strong, compliant, and financially sustainable.

What You'll Do

Program Operations & Compliance

• Lead the full TTW workflow: outreach, intake, eligibility verification, Ticket assignment, IWP development, service coordination, and 

milestone/outcome tracking.

• Ensure compliance with SSA TTW regulations, documentation standards, PII/PHI safeguards, and audit readiness.

• Use the
Ticket Portal/Provider Portal

to manage assignments, update IWPs, submit and track Milestone/Outcome claims (including ePay), and reconcile payments.

SSA & Work Incentives Expertise

• Coordinate benefits planning supports (internally or through WIPA partners) so beneficiaries clearly understand work incentives and the impact of earnings on SSDI/SSI.

• Translate complex SSA rules (Trial Work Period, EPE, IRWEs, subsidies, 1619(b), etc.) into practical guidance for staff and participants.
• Stay current on SSA and TTW policy changes and turn updates into clear procedures and staff guidance.

Collaboration & Service Alignment

• Partner closely with employment consultants and job developers to align services with IWPs and verify monthly progress.

• Train and support staff on TTW processes, documentation standards, data security, and best practices.

• Build and maintain referral pipelines with VR agencies, AJCs/workforce boards, CBOs, healthcare providers, and other partners.

Performance, Quality & Growth

• Track and analyze key performance indicators: Ticket assignments, Timely Progress, Milestone/Outcome claims, job starts, retention (3/6/12 months), and earnings benchmarks.

• Produce clear monthly and quarterly performance reports and dashboards.

• Conduct file reviews, monitor quality, and lead continuous improvement efforts.

• Support EN budgeting and revenue forecasting; collaborate with finance on reconciliation and audits.

• Represent TransCen's EN at outreach events, trainings, and webinars; support compliant outreach materials.

What We're Looking For

Required / Strongly Preferred

• Bachelor's degree in rehabilitation, social services, business, public administration, or a related field.

•
3+ years

of experience in workforce development, VR, disability employment, benefits counseling, or case management.

•
Strong working knowledge of SSA programs

(SSDI/SSI) and work incentives, including Trial Work Period, EPE, IRWEs/subsidies, and 1619(b).
• Understanding of the
Ticket to Work Milestone/Outcome