Customer Experience Intern

ANDERSEN CORPORATION SUMMARY:

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

Job Description:

SUMMARY:

Assisting with customer feedback analysis, supporting initiatives to improve customer satisfaction, and helping with market research and reporting. They may also help socialize customer insights across different departments and learn to use data management tools to analyze customer behavior and create reports. Key skills for this role are strong communication, problem-solving, and an ability to collaborate with various teams.

PRIMARY RESPONSIBILITIES:

• Gathering and analyzing feedback:

Assisting in collecting and analyzing customer feedback from various sources.

• Supporting service improvement:

Helping with initiatives to improve customer satisfaction and enhance the overall customer journey.

• Data analysis:

Using data management tools to evaluate customer behavior and sentiments, and creating reports or visualizations to present insights.

PREFERRED QUALIFICATIONS:

• Collaboration: Working with cross-functional teams, such as marketing and support, to implement improvements and ensure a cohesive customer experience.
• Market research: Participating in market research to understand customer needs and identify problems to be solved.
• Socializing insights: Communicating customer insights to various business functions to drive action and alignment.
• Communication: Strong written and verbal communication skills to interact with customers and internal teams.
• Problem-solving: The ability to identify issues and contribute to solutions.
• Analytical skills: Proficiency in analyzing data and drawing insights from it.
• Customer focus: A passion for understanding and improving the customer experience.
• Pursuing a bachelor's degree in Communications, English, Business Administration.

COMPENSATION:
Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $ $

• DISCLAIMER: Interns are not eligible for benefits.

Pay Range:

CULTURE AND BENEFITS:

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member's wellbeing and success. Availability of benefits may differ by site or position.

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings