Front Desk Receptionist

Job Description

Ampersand Studios is a flexible workspace provider with creative studios that brings together entrepreneurs, dynamic companies, and content creators in an inspiring environment. Our growing team values connection, creativity, and collaboration under one roof.

As a Front Desk Receptionist, you will be responsible for Member and guest experiences throughout our space. Each interaction is unique and prioritizes a positive and enjoyable experience in our space.

Responsibilities

• Present a professional, welcoming interaction to all Members and guests via phone, in-person, and email.
• Ensure the smooth daily operations of the front desk and building.
• Facility Management: Day-to-day operations, managing local vendors and maintenance requests.
• Provide general information regarding office spaces, production, and event capabilities.
• Member Support: Onboard and assist new Members in a friendly, patient, and professional manner.
• Input and maintain accurate data across various platforms (I.e. Contact Sheets, Inventory, CRM Systems, Project Management Systems, etc.)
• Support the Community Manager with any initiatives, productions, and events designed to develop member relationships.
• Manage conference room bookings and scheduling.
• Retrieve, organize, log, and notify Members of their mail and packages.
• Maintain a neat and orderly front desk, Member's areas, and mail room.
• Enforce general Ampersand Studios rules and policies.
• Perform and assist with other duties as assigned or requested by management.

Key Competencies

• Great organizational, communication, interpersonal, and guest relation skills
• Strong verbal and written communication skills
• Self-starter, quick learner, and confident
• Respectful, trustworthy, and accountable
• Problem-solving skills
• Independent

Requirements

• Associates/BS/BA degree or equivalent
• Hospitality experience is preferred
• Strong working knowledge of daily operations and practices
• Ability to respond quickly in dynamic and changing environments
• Ability to analyze and interpret the needs of guests and offer the appropriate immediate options, solutions, and resolutions required

Compensation

$40,000/annually