Customer Service Representative

Job Title: CSC Customer Service Specialist I
Work Location: On-site – Main Hospital, 0 Floor
Address: 2401 South 31st Street, Temple, TX 76508
Contract Duration: Minimum 6 months

Available Positions & Schedules

Position 1

• Work Week: Tuesday – Saturday
• Shift: 2:00 PM – 10:30 PM

Position 2

• Work Week: Friday – Tuesday
• Shift: 2:00 PM – 10:30 PM

Job Summary

The CSC Customer Service Representative II is responsible for handling public and internal calls, documenting and dispatching work requests, and supporting operational needs. The role requires completing competency checklists for all CR1-level skills and assisting with special projects.

Essential Functions

• Proficiently handle all phone and work request dispatch responsibilities.
• Serve as backup for CR1 team members on any shift.
• Monitor environmental alarms, including doors, gates, parking lot intercoms, and CCTV.
• Assist with workflow coordination and assignments for patient transporters.
• Lead or participate in department projects.
• Provide feedback to leadership on process improvements and efficiency opportunities.
• Maintain professionalism and deliver effective customer service at all times.
• Perform all duties assigned by management as needed.

Knowledge, Skills & Abilities

• Strong customer service and conflict resolution skills.
• Ability to read, write, and communicate clearly in English.
• Proficiency with Microsoft Office Suite.
• Ability to follow written and verbal instructions.
• Ability to remain productive in a busy, fast-paced, and high-stress environment.

Minimum Requirements

Education

• High School Diploma or GED required.

Experience

• Minimum 1 year of relevant experience required.
• Preferably experience in administrative support, customer service, healthcare, call center, or dispatch environments.

Job Type: Contract

Pay: $ $18.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person