Referral Care Coordinator

Job description

Referral Care Coordinator Job Description

Granny Nannies in Winter Haven wants to add a team member The ideal candidate is warm, compassionate, has scheduling experience, is highly organized and welcomes all clients with joy.

Do you enjoy building relationships with seniors and learning from their life experiences? If you can build trust with clients and aides over the phone and face to face, this position may be a great fit for you.

The environment is often fast-paced. The Referral Care Coordinator is responsible for handling referrals promptly, ensuring the right Aide for each client.

This position works 1 day per quarter in the Clermont FL location.

Requirements

First contact to clients, caregivers, and insurance companies as a representative of Granny Nannies. Must be professional, possess excellent communication skills, organizational skills, and efficiently follow through with tasks.

• Above average communication skills
• Must be Bi-Lingual (Spanish)
• Excellent Phone etiquette
• Highly Proficient in Microsoft Suite
• High school diploma or equivalent
• Two years administrative office experience preferred
• Be familiar with medical terminology for geriatric population
• Must be responsible and dependable

Responsibilities (this is not a complete list)

• Professionally answer the business telephone
• Offer referrals to aides from the client date base
• Prepare new client packets for assessments
• Set-up in home assessments with clients
• Maintaining Software System in a "live" format. This includes client information with accuracy and consistency, referrals, service orders and schedule changes for caregivers.
• Perform Business Overviews with new Aides
• Vetting new registrants
• Updating spreadsheets
• Maintaining great and open communication with team member in other offices

Abilities

• Excellent and factual communication skills between all other office staff, clients, and caregivers
• Accurate and thorough data entry
• Effective communication and listening skills with ability to document new information
• Ability to stay on task in the event of interruptions
• Ability to create a way to organize data, so that tasks are not overlooked
• Able to unify various schedules and preferences between caregivers and clients
• Organize and maintain files in a soft ware format accessible for all office staff
• Be familiar with caregivers, their skills, availability and their current client schedules
• Be familiar with client's needs, preferences, and schedule
• Able to ask pertinent questions to gather the necessary information to set the caregivers/clients service up for success
• Able to meet occasional tight deadlines for clients in need of caregiving services
• Able to express compassion both through oral communication and written communication with all aides, clients and other office team members
• Must be a team player and able to support the Lake County Office as needed

Job Types: Full-time

Salary: $ $18.00 per hour

Benefits:

• 401k company match

Schedule:

• 8 hour shift
• Day shift
• Rotation of after hours support

Shift availability:

• Day Shift (Required)

Work Location: Winter Haven Office and Lake County Office

Job Type: Full-time

Pay: $ $18.00 per hour

Expected hours: 38 – 40 per week

Benefits:

• 401(k)
• Paid time off

Application Question(s):

• Are you bilingual speaking fluent English and Spanish?
• Are you able to commute to Clermont Fl for training, which is approximately 90 business days?
• Level 2 Federal Background screening is required. Does this present an issue for you?

Work Location: In person