Key Holder/Sales Associate

Founded in Paris in 2012 by Pierre Mahéo, Officine Générale is a modern French fashion house known for timeless, high-quality collections for men and women. Every piece reflects thoughtful design, fine craftsmanship, and a commitment to longevity, comfort, and effortless style.

The Role

We are seeking a Full-Time Key Holder / Sales Associate to join our Lafayette Boutique in SoHo. This role plays a key part in delivering a refined, personal shopping experience while supporting daily store operations and acting as a trusted presence on the sales floor. The ideal candidate brings strong styling sensibility, reliability, and a genuine passion for client relationships.

What You'll Do

• Deliver an elevated, personalized client experience that reflects the brand's understated elegance and attention to detail.
• Build and maintain strong client relationships through thoughtful communication, outreach, and personalized styling.
• Consistently achieve individual and store sales goals through a client-driven approach.
• Support opening and closing procedures, cash handling, and floor leadership responsibilities as a Key Holder.
• Partner with management to identify outreach opportunities and clienteling priorities using Endear.
• Maintain impeccable store presentation and support daily operations including restocking, transfers, and floor support.
• Represent Officine Générale with professionalism, authenticity, and effortless style.

What You Bring

• 3+ years of experience in premium or luxury retail; Key Holder or leadership experience preferred.
• Strong styling sensibility with an appreciation for quality, fit, and timeless design.
• Excellent interpersonal and communication skills.
• Reliable, proactive, and comfortable taking ownership of the floor when needed.
• Passion for clienteling and relationship building.
• Comfort using digital tools and retail systems (Endear, FastMag, or similar platforms a plus).
• Flexible availability, including weekends.

What We Offer

• Competitive hourly pay, based on experience.
• Commission on sales plus performance-based incentives.
• Health insurance, paid time off, and additional benefits.
• Employee discount and seasonal clothing allowance.
• A collaborative, inclusive, and design-driven work environment.

Job Type: Full-time

Pay: $ $24.00 per hour

Work Location: In person