Transit Coordinator, Grade T2

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THIS IS AN INTERNAL "ONLY" JOB POSTING, AVAILABLE TO CURRENT MONTGOMERY COUNTY GOVERNMENT EMPLOYEES.

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This Position is ONLY Open to Montgomery County Government Employees:

• Current Montgomery County Government employees;
• Montgomery County employees who were affected by reduction-in-force and currently have RIF priority rights;
• Active Montgomery County local fire and rescue department volunteers with at least 50 points under the length of service award program (LOSAP); or
• Active Project SEARCH Interns or former Montgomery County Government Customized Employment Public Interns, or Project SEARCH Interns within 24 months of completion of internship.

Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $62,824 to $107,358, based on the candidate's qualifications and experience.

**** NOTE: This Announcement will be used to hire for (2) Locations: Gaithersburg Depot & Silver Spring Depot****

WHO WE ARE

The mission of the Montgomery County Department of Transportation (MCDOT) is to move people and connect places with seamless, equitable transportation options that are safe, environmentally responsible, and support economic growth and vibrancy in Montgomery County. The Department has five divisions; these include Highway Services, Parking Management, Transit Services, Traffic Engineering and Operations, and Transportation Engineering. We are a large organization with over 1,200 employees and a dedicated County budget of $300 million.

The Division of Transit Services coordinates transit services in Montgomery County. Transit accomplishes an essential mobility mission of the County, connecting people, communities, workplaces, educational institutions, recreational opportunities, and many other essential destinations. The Division employs 850+ people, operates nearly 400 buses on 80+ fixed routes throughout Montgomery County. The Division plans, schedules, and manages the County's Ride On bus system, consisting of County-owned and operated buses. Ride On carries roughly 18 million riders annually.

WHO WE ARE LOOKING FOR

Transit Services is seeking Transit Coordinators (Download PDF reader) who are responsible for monitoring, coordinating, directing, and reporting on a portion of the County Government's public transit bus service, including initiating short-term corrective actions to maintain delivery of safe, timely, and efficient transit service throughout a large geographical area of Montgomery County.

The ideal candidate demonstrates strong verbal and written communication skills to provide clear direction to Bus Operators and exceptional customer service to the riding public, backed by solid knowledge of Ride On operating procedures, County geography, routes, and transit communications and dispatch systems. This candidate maintains a consistent focus on safety while addressing accidents, incidents, disruptive passengers, and adverse road or weather conditions, and uses excellent problem-solving skills to quickly assess service disruptions and implement short-term corrective actions that keep service running smoothly. The candidate also brings a positive attitude, works effectively with staff at all levels, and provides confident lead direction in both road and desk coordinator roles.

The Transit Coordinator plays a critical role in advancing MCDOT/Transit Services' mission by providing frontline operational support to ensure safe, reliable, and efficient bus service that prioritizes safety, customer service, and effective coordination across the Ride On network.

• Provide oversight of more than 285 buses operating across hundreds of miles of roadway by monitoring service at key points along routes to help ensure safe, on-time service delivery, demonstrating strong communication skills and excellent customer service.
• Assign buses to Bus Operators daily and deploys relief/stand-by Operators to open runs due to absences, tardiness, or other issues to ensure all scheduled service is covered.
• Work closely with Transit Bus Operators to receive and act on reports regarding vehicle condition, breakdowns, crashes, traffic delays, road conditions, and other factors affecting on-time service delivery.
• Investigate and documents vehicle crashes, passenger/pedestrian injuries, disruptive patrons, adverse road conditions, obstructions, and other hazards that impede traffic, and respond to unusual situations requiring unplanned bus movements for large groups, including emergencies.
• Intervene in customer–operator disputes and provides direct, one-on-one assistance to the riding public on buses, at crash scenes, and at bus stops, pick-up/drop-off locations, layover points, and terminals, modeling excellent customer service.
• Conduct on-site crash and personal injury investigations; prepares clear, detailed reports and provides testimony as required for internal reviews or legal proceedings.
• Operate a transit bus under unusual or emergency circumstances to ensure all runs are covered, including driving vehicles designated as "out of service" when needed to protect service.
• Use radio and computer/laptop/tablet technology to maintain real-time communication with Central Communications, complete reports, perform WiFi checks, enter data, generate absence and overtime reports, and obtain directions for programmed transportation runs and other operational needs.
• Monitor Bus Operator performance in the field and at sign in, including adherence to safety rules, customer service expectations, route and schedule compliance, and uniform/appearance standards, and documents both violations and commendable actions.
• Support training and coaching of Bus Operators by providing route familiarization, guidance on safe operating practices, and feedback on service performance to reinforce a strong safety and customer-focused culture.
• Coordinate with Central Communications, maintenance, and emergency services to remove unsafe vehicles from service, arrange change offs, implement detours, and restore normal operations as quickly and safely as possible.
• Participate in special or programmed transportation services, providing maps and directions, and ensuring service is delivered safely, on time, and in with established procedures.

The individual selected for this position will be considered an "Essential Employee." Essential employees must report to work during a period of general emergency of liberal leave.

Note: THIS IS AN INTERNAL "ONLY" JOB POSTING, AVAILABLE TO CURRENT Montgomery County GOVERNMENT EMPLOYEES.

Experience: Two (2) years of experience as a Transit Bus Operator.

Education: Graduation from high school or possession of a High School Certificate of completion recognized in the State of Maryland.

Equivalency: An equivalent combination of education and experience may be substituted.

License: At appointment/placement in the class, a Transit Coordinator must possess a valid Class B Commercial Driver's License (CDL) with Passenger and Air Brake Endorsements from the incumbent's state of residence in order to drive a Transit Bus during emergencies and for training and demonstrations; the license must be maintained.

Other: Applicants must be at least twenty-one (21) years of age on the first day of employment in this job class.

Preference for interviews will be given to applicants with experience in the following:

• Experience in Public Transit Operations
• Strong Customer Service Skills
• Ability to Work Effectively Both Independently and as Part of a Team
• Proficiency with Computer Applications
• Excellent Written and Verbal Communication Skills

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference .

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral