Assistant Manager

Responsibilities will include: Providing exceptional client service, operating as the Manager on Duty in the absence of a manager, performing operational and transactional functions, handling client service issues, issuing approvals for desk transactions as well as opening and closing the store. The Assistant Manager will refer all duties which require managerial experience and/or approval to the Store Manager (e.g. disciplinary action, hiring, and terminating associates).

• Embraces our values & sets an example through his/her behaviors
• Responsible for compliance to all ANN INC. practices and procedures as outlined in the reference manuals
• Additional responsibilities as assigned by the Store Manager

In addition to Sales Associate roles of providing excellence in delivering the Client Experience, the Assistant Manager is responsible for supporting the Store Manager in overseeing the operational functioning of the store including, but not limited to:

• Supporting the business strategy & adjusting to effectively reach goals
• Driving revenue by proactively managing the client experience while effectively performing Manager on Duty responsibilities – Assuming the MOD role when Store Manager is not on the floor
• Utilizing tools to ensure a client-focused team environment
• Driving volume & anticipating clients' needs while communicating store metrics & individual performance to motivate associates
• Coaching Associates on client interactions & performance to maximize productivity & capture client opportunities
• Possessing keys to the store, performing opening and closing procedures in the absence of management (e.g., opening / closing registers, opening checklists,