Über
The Sales Support plays a critical role in ensuring smooth daily operations by assisting sales representatives, supporting front office processes (as a backup), and assisting with additional support tasks in other departments as needed. Primary Responsibilities include but are not limited to: Efficiently answer phones, transfer calls and answer basic customer questions Support the Sales Team by preparing estimates, entering orders, and assisting with customer follow-up as needed. Provides reliable back-up coverage to the front counter as needed, including greeting customers, answering and transferring phone calls, and assisting with general inquiries. Assist management with cross-departmental projects and operational initiatives. Performs other duties as assigned to support overall business operations. Additional Responsibilities as needed at each site: Accompany clients to the yard to inspect plant materials, ensuring product quality and fostering customer satisfaction. Reviews incoming plant shipments and organize orders for sales representatives pending delivery. Resolve plant material quality and order issues by collaborating with internal departments to ensure timely solutions. Complete customer requests for product photos and specs as needed. Support inventory management by printing plant labels, conducting stock counts, and maintaining accurate inventory records. Provide coverage for Sales Representatives during absences, maintaining seamless customer service and sales operations. Perform accurate cash handling procedures, including processing transactions, issuing receipts, and reconciling cash drawers during register closeout at end of shift. Monitor and replenish office supplies using approved vendors Experience and other requirements: Office experience of two years or more desired Sales and customer service experience is preferred Experience working in a nursery, in the landscape industry, or a related field a plus Ability to speak and write English and Spanish desired Excellent written and verbal communication is required Detail oriented and excellent problem-solving skills are required Basic experience with Microsoft Office is required Experience with Point of Sale and inventory management software desired Ability and flexibility moving from indoor to outdoor environment throughout the day based on business needs Job Specifications: This is a full-time onsite position located at our yard/office. Work from home options are not available. This position requires frequent transitions between indoors and outdoors environments throughout the day. Indoor working environments involve working in a stationary position either sitting or standing for long periods of time. Extensive typing and 10-key use may be required. Outdoor work environment involves being exposed to various environmental elements including dust, pollen, orders, moisture and other seasonal allergens, which can vary by nursery location and time of the year. At times, extensive walking in uneven ground surfaces, stooping, bending at the waist, twisting, turning, and squatting Some lifting requirements may include up to how many 20-30 lbs. Frequent hand movement of grasping for moving plant material.
Sprachkenntnisse
- English
Hinweis für Nutzer
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