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Über
Overview We are seeking a hands-on Help Desk / Desktop Support Specialist to join our IT team as an embedded resource supporting end users across the organization. This role is ideal for a self-starter who can quickly learn a new environment, troubleshoot independently, and provide excellent customer service without requiring constant oversight. This individual will be the go-to resource for desktop issues, user support, and day-to-day technical troubleshooting while working closely with our existing IT staff. Key Responsibilities * Provide day-to-day desktop and help desk support for end users * Troubleshoot hardware, software, printer, network, and connectivity issues * Support Microsoft Windows environments and Microsoft 365 applications (Outlook, Teams, OneDrive, etc.) * Perform user account management in Active Directory (new users, resets, permissions, access issues) * Diagnose and resolve profile, login, and shared drive access problems * Image, configure, and deploy laptops and desktops * Document work and update tickets in the ticketing system * Prioritize and manage multiple support requests effectively * Escalate issues appropriately when necessary * Deliver clear, professional communication to non-technical users * Proactively identify recurring issues and recommend improvements Required Skills & Experience * 4+ years of hands-on Help Desk or Desktop Support experience * Strong troubleshooting skills across Windows OS, printers, and network connectivity * Experience with Active Directory user management * Experience supporting Microsoft 365 (Outlook, Teams, OneDrive) * Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.) * Ability to work independently with minimal direction * Strong customer service and communication skills * Ability to quickly learn a new IT environment Preferred Experience * Experience imaging and deploying devices * Basic understanding of networking concepts (IP, DNS, Wi-Fi, VPN) * Experience working as part of an internal IT team * Knowledge of profile troubleshooting and shared drive permissions
Sprachkenntnisse
- English
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