Customer Service Representative

About The Company
Idaho Leads, LLC is a dynamic and rapidly expanding real estate lead generation company based in Eagle, Idaho. Unlike traditional brokerages, Idaho Leads specializes in connecting motivated homebuyers with top-tier real estate agents through innovative lead management and customer engagement strategies. Our mission is to build meaningful relationships between clients and agents, facilitating smooth and successful real estate transactions. We pride ourselves on fostering a collaborative and growth-oriented environment where employees are empowered to develop their skills and advance their careers. With a focus on technology-driven solutions and exceptional customer service, Idaho Leads is setting new standards in the real estate industry and is committed to creating opportunities for professional development and success.

About The Role
We are seeking a highly motivated and personable Customer Care Representative to join our team. This role is vital in maintaining our reputation for excellent customer service and ensuring that prospective homebuyers are engaged, informed, and guided through their journey. As a Customer Care Representative, you will be the first point of contact for many of our clients, making outbound calls to warm leads—individuals who have already expressed interest by registering on our platforms. Your primary goal will be to understand their needs, answer their questions, and connect them with our experienced real estate agents. This position offers a unique opportunity to develop foundational skills in customer engagement, sales, and real estate, with clear pathways for career advancement within the company.

Qualifications
We are looking for individuals who are adaptable, resilient, and eager to learn. The ideal candidate will possess strong verbal communication skills and a passion for helping others. Prior experience in outbound calling or customer service is preferred but not mandatory; a positive attitude and willingness to learn are more important. Candidates should be comfortable working in a fast-paced environment and able to handle rejection with professionalism. The ability to navigate CRM systems, manage detailed notes, and multitask efficiently is essential. Candidates must be available to work in our Eagle, Idaho office on a full-time basis, with flexibility for some evenings and weekends as needed. A career-driven mindset and a desire to grow within the real estate industry are highly valued.

Responsibilities
Your Mission:

• The Connector: Make high-volume outbound calls to warm leads who have registered on our websites, ensuring each interaction is personalized and engaging. (Note: This is not cold calling from a phone book.)
• The Detective: Ask insightful questions to uncover clients' needs, timelines, and budgets, building rapport and trust throughout the conversation.
• The Matchmaker: Identify prospective buyers' specific requirements and connect them with our top-tier real estate agents who can best meet their needs.
• The Organizer: Manage and nurture a pipeline of prospects within our CRM system, maintaining detailed notes and follow-up schedules to ensure no opportunities are missed.

Benefits
Joining Idaho Leads offers numerous benefits designed to support your professional growth and personal well-being. We provide competitive hourly wages ranging from $20 to $30, based on experience and performance. You will receive comprehensive training and mentorship from industry professionals who have achieved over 100% growth in the past year, ensuring you have the tools and guidance needed for success. Our collaborative environment encourages continuous learning and development, with opportunities for advancement into leadership roles. For those interested in pursuing a career as a licensed real estate agent, we offer pathways to financial assistance for licensing and ongoing career support. Additionally, our team-oriented culture promotes a healthy work-life balance, and we recognize and reward dedication and achievement.

Equal Opportunity

Idaho Leads, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We believe that a diverse team fosters innovation and drives our success, and we are dedicated to providing equal employment opportunities to all qualified candidates.