Remote Customer Service Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Customer Service Representative (San Antonio,TX)

We are currently NOT hiring in the following geographies, including but not limited to: AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, TN, UT, VA, VT, WA, WV, WI, and WY.

Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at $14/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day.

What We Offer:

• Work From Home
• Full Time Employment (40 hours/week)
  • Must have flexibility to work any of our 8-hour shift schedules during our business hours.
  • Business Hours: Monday – Sunday, 24/7
• Competitive Pay: $14.00 starting on day one
  • Pay is $14/hour which may be below your state's minimum wage.  Please take this into consideration when applying.
• Shift differential: $1.50 per hour for hours between 6PM- 6AM
• Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm)
• Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence).
• Career Growth: Opportunities to advance your career in a supportive, innovative environment.
• Benefits: Comprehensive benefit options and a great work environment that values your success.

What You'll Do: 

• Efficiently manage a high volume of inbound calls in a fast-paced environment.
• Listen actively to understand customer needs and offer clear, accurate information.
• Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
• Assist cardholders with inquiries regarding transactions and