Clinical Office Specialist I

Job Title: Clinical Office Specialist I

Department: Clinical Services

Immediate Supervisor Title: Practice Services Supervisor

Job Supervisory Responsibilities: None

Essential Job Responsibilities:

• Receive phone calls and respond to patient concerns.
• Obtain prior authorizations for prescriptions and procedures.
• Schedule follow-up appointments for physician.
• Assist with other office duties as needed.
• Room patients, perform vital signs and obtain patient medical histories.
• Stocking/cleaning exam rooms and office.
• No invasive procedures approved – phlebotomy, injections, IV's, catheters, etc
• Phlebotomy work if certified
• Other duties approved by supervisor

Requirements:

Education:

• Phlebotomy certification required

Other Requirements:

• One or more years health care experience preferred.
• Regular and reliable attendance is an essential function of the job

Performance Requirements:

Knowledge:

• Understand prior authorizations and the referral process.
• Understand templates that pertain to information received from the patient and be able to create an appointment in NextGen with appropriate protocols.
• Complete credentialing test yearly.

Skills:

• Good communication skills.
• Understand and perform blood pressure measurements and vital signs.

Abilities:

• Able to work in stressful situations.
• Able to prioritize patients and needs of office.
• Good organization skills including able to maintain office flow.
• Develop and maintain effective working relationships with co-workers and Providers.

Equipment Operated:

• Standard medical exam/office equipment, which may include computerized health information management system for medical records, blood pressure machine, scales, etc.

Work Environment:

• Combination of medical office and exam/procedure room settings. Well-lighted, well-ventilated, adequate space.

Mental/Physical Requirements:

• Must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc.
• Must be able to lift up to 30 pounds of supplies.
• Occasional stress from dealing with many staff and patients.