Ecommerce Manager

About Mojotone

Mojotone is a U.S.-based manufacturer and global supplier of premium guitar pickups, amplifiers, speakers, pedals, and components, trusted by musicians, builders, and major artists worldwide. For over 25 years, we've blended old-school craftsmanship with modern innovation—building products that sound right, feel right, and actually hold up on the road.

We sell direct-to-consumer and through key partners, which means ecommerce isn't a side project here—it's a core growth engine. Our team moves fast, cares deeply about the customer experience, and takes pride in doing things the right way rather than the easy way.

If you're into music, data, and building something real (not just dashboards), you'll feel at home.

Ecommerce Manager

Location:
Burgaw, NC (On-site preferred / Hybrid possible)

Type:
Full-time

Reports to:
Executive Team

The Role

We're looking for a hands-on
Ecommerce Manager
to own the performance, functionality, and growth of our online sales channels. This role sits at the intersection of strategy, execution, analytics, and customer experience.

You'll oversee the online store end-to-end: design, UX, promotions, product launches, analytics, marketing campaigns, and operational sanity. If something breaks overnight, you notice. If conversion dips, you investigate. If there's an opportunity to sell more without annoying customers, you test it.

This is not a "set it and forget it" role. It's a "roll up your sleeves and make it better every week" role.

What You'll Be Responsible ForEcommerce Strategy & Performance

• Develop and own the ecommerce strategy, KPIs, and revenue targets
• Improve conversion rate (CRO), average order value (AOV), and customer lifetime value (CLV)
• Monitor traffic, sales trends, best sellers, and underperforming products
• Weekly and monthly performance analysis and reporting

Online Store Management

• Maintain and optimize Shopify and connected systems
• Daily order checks, including overnight/failed orders and dispatch issues
• Update pricing, promotions, promotional rules, terms, and landing pages
• Ensure product listings, inventory, and availability are accurate
• Resolve order upload issues and system errors

Product Launches & Digital Experiences

• Oversee ecommerce product rollouts from brief to launch
• Build and update PDPs, collections pages, and landing pages
• Implement homepage updates and campaign-specific experiences
• Innovate new digital experiences using data, A/B testing, and user behavior

Marketing & Growth

• Manage and optimize campaigns across all channels (email, paid, social, etc.)
• Create and launch new campaigns, including promotional assets
• Fine-tune Google campaigns as needed
• Analyze heatmaps and user behavior to improve site flow and conversions

Operations & Collaboration

• Work closely with Customer Service, Marketing, and Operations teams
• Troubleshoot issues and provide training/support as needed
• Liaise with third-party vendors and platform partners
• Monitor inventory constraints and run queries to keep orders moving fast

Key Skills & Experience

• 3–6+ years in ecommerce management or digital commerce roles
• Strong experience with ecommerce platforms (Shopify preferred; Magento, WooCommerce, or similar acceptable)
• Proven experience building PDPs, landing pages, and promotional experiences
• Strong analytical mindset — comfortable with GA, CRO tools, heatmaps, and KPIs
• Experience managing promotions, pricing rules, and ecommerce operations
• Excellent communication and cross-functional collaboration skills
• Ability to write briefs, manage projects, and present performance clearly
• Comfortable being both strategic
  and
  tactical

What Success Looks Like

• Conversion rate trends up
• Orders flow cleanly with fewer fires
• Campaigns launch on time and perform
• Customers find what they want faster
• Revenue grows without chaos

Why This Role Is Different

• High visibility and real ownership
• Direct impact on revenue and customer experience
• No corporate fluff — just clear goals and accountability
• Room to build, test, and improve continuously

How to Apply

Apply with your resume and a short note answering this question:

What's the first thing you'd test or fix on an ecommerce site in your first 30 days — and why?