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Patient Services Representative/Retail AssociateThomas Cuisine • Arizona, Louisiana, United States
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Patient Services Representative/Retail Associate

Thomas Cuisine
  • US
    Arizona, Louisiana, United States
  • US
    Arizona, Louisiana, United States
Ähnliche Jobs finden

Über

Join Our REAL Food Mission

Patient Services Representative/Retail Associate - Healthcare | Location: Mesa, AZ 85201

Compensation: $16-18 per hour| Full-Time

Schedule: N/A

Job Summary

As a Patient Services Representative/Retail Associate, you'll energize the team by leading, mentoring, and training associates to deliver top-tier customer service. You'll take charge of sales, inventory, and eye-catching merchandise displays, while ensuring patients receive meals and snacks with care and accuracy. Your role is all about making connections—gathering patient preferences, sharing nutrition information, and keeping communication flowing between staff, patients, and customers. You'll champion safety, sanitation, and confidentiality, respond swiftly to service requests, support exciting retail events, and inspire continuous improvement through coaching and teamwork.

What You'll Do

  • Lead, mentor, and train retail associates to deliver excellent customer service.
  • Oversee sales, inventory, and merchandise displays, ensuring timely restocking and attractive presentation.
  • Deliver patient meals and snacks, ensuring accuracy and communicating dietary information.
  • Obtain and document patient food preferences and provide information about nutrition services.
  • Maintain safety, sanitation, and confidentiality standards in all areas.
  • Respond promptly to service requests and resolve issues efficiently.
  • Facilitate communication among team members, hospital staff, and customers.
  • Support special retail events and promotions.
  • Identify improvement opportunities and provide ongoing coaching.
  • Other duties and tasks as assigned by the manager.  

    • What You Will Bring

  • High school diploma or equivalent (GED).
  • Experience in food service, retail, or as a dietary clerk preferred.
  • Strong customer service, interpersonal, and communication skills (written and verbal).
  • Basic math and cash handling skills.
  • Ability to work effectively in a fast-paced, team-oriented environment and handle multiple tasks.
  • Strong organizational skills, accuracy, and attention to detail.
  • Ability to lift and carry heavy objects and stand for extended periods.
  • Compliance with healthcare facility policies, hygiene, safety, and sanitation standards.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • ServSafe Certification and State Food Handlers Card 
  • Ability to pass a criminal background check and drug screen

    • Physical and Sensory Requirements

  • This job involves regular exposure to moving mechanical parts and a kitchen environment with fumes, airborne particles, and moderate noise. Employees must have the physical stamina to stand for long periods, lift trays, and perform repetitive tasks. Occasional exposure to wet or humid conditions, extreme temperatures, and vibration may occur. Reasonable accommodations are available for individuals with disabilities.

    • At Thomas Cuisine, our people are purposeful. They care about food and quality and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish but also contribute significantly to the satisfaction and well-being of our healthcare community.

    What We Offer

  • Comprehensive medical, dental, and vision benefits with several plan options to choose from, provided by Blue Cross. HSA and FSA Plans available. 
  • Generous Accrued Paid Time Off and Leave Programs, such as Family Care Leave and Bereavement Leave 
  • 401K Retirement Plan-with company match 
  • On Demand Pay 
  • Voluntary Short-Term Disability 
  • Holiday Pay (for worked holidays)
  • Life Insurance 
  • Employee Referral Bonus Program  
  • Employee Meal
  • Discount Purchase Plans, Legal Services and Wellness initiatives and other benefits via our Employee Assistance Program
  • A supportive, collaborative work environment
  • Opportunities for growth

    • Who We Are 

    Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Our people are purposeful, they care about food and quality, and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish, but also contribute significantly to the satisfaction and well-being of our growing community.

    Our Commitment To You 

    At Thomas Cuisine, we are dedicated to fostering a workplace that is diverse, equitable, inclusive, and where every individual feels a sense of belonging. We know that this commitment is an ongoing journey, and we will strive to improve and adapt as we grow. Our DEIB commitment is not just a statement but a living part of our company culture.

    REAL Food | Genuine Service | Enduring Relationships

    • Arizona, Louisiana, United States

    Sprachkenntnisse

    • English
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