Senior Director, Administrative Strategy

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

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The Role in Brief:

Senior Director, Research and Strategic Advisory Services

Focus Area: Administrative Strategy & Systems Design

Senior Directors on our Strategic Advisory Services team (within the Research Discovery & Design division) oversee research studies for a specific terrain: Administrative Effectiveness. The Senior Director will manage a team of researchers to set and execute a compelling research, event, and service agenda for university Chief Business Officers (CBOs) and Chief Operations Officers (COOs). You will craft practical deliverables (e.g., self-audits, toolkits, executive briefings) and experiences (e.g., executive presentations, interactive workshops) that provide actionable advice and help partners translate that research into clear decisions and results on their campuses. You will work closely with Research leadership and other terrain teams, contributing to cross-silo projects like EAB's annual State of the Sector presentation. You will also work with other departments in EAB, including Research Commercial, Strategy, and Delivery teams.

This Administrative Effectiveness team primarily works on research topics related to cost management, revenue generation, and efficiency and effectiveness. Recent research topics in this terrain have included financial planning, university space optimization, organizational transformation, and workforce development.

A successful candidate for this position will:

• Bring exceptional judgment and professionalism, with the ability to communicate complex ideas succinctly and confidently in executive conversations
• Be energized by intellectual challenge and motivated by results, showing initiative, adaptability, and follow-through in fast-moving settings
• Bring the mindset of a strategic advisor, not just a researcher, combining analytical rigor with a deep understanding of institutional strategy, governance, and market dynamics
• Possess a business- and product-oriented mindset, contributing to EAB's product strategy and identifying opportunities to strengthen our market position
• Be eager to shape EAB's thought leadership, getting smart on a wide variety of topics quickly, developing distinct points of view on key issues in business affairs, and contributing to strategic and intellectual debates with peers and senior leaders
• Have experience beyond academic research and publications to include consulting, client-responsive projects, or advisory work that translates insights into strategy and action

This role can be based in Washington D.C. and is also open to remote candidates in the continental U.S. The position may require occasional travel (up to approximately 15-30%) for presenting research findings to our partners as well as facilitating strategy sessions.

This role is also listed as Senior Director, Research and Strategic Advisory Services (Administrative Effectiveness) for posting purposes; the official and internal title of this hire is expected to be Senior Director, Research and Strategic Advisory Services to align with EAB business norms.

Primary Responsibilities:

Research Leadership: You are an intellectual leader of research initiatives in the administrative effectiveness terrain. You ensure EAB has a clear point of view on evergreen and emerging challenges, provide practical advice and implementation support to help CBOs and COOs - as well as broader university cabinets, including the provost, CIO and president - make critical decisions. In consultation with Research leadership and internal partners, you set and execute compelling research agendas that address real-world strategic and operational problems, balancing client needs with business priorities and terrain capacity and skillsets. You use market feedback to ensure research is actionable and cutting-edge for clients. You collaborate with leaders in related terrains (e.g., Dynamic Strategy; Academic Innovation; IT Strategic Advisory Services) to align differing points of view, and share best practices, emerging trends, and elevate insights.

Terrain Expertise: Develop and maintain terrain mastery over primary issue areas for administrative effectiveness: cost containment, revenue growth and diversification, efficiency and effectiveness, IT and Facilities strategy, automation and generative AI embedment, talent management, space management, and environmental sustainability. You serve as a trusted subject matter expert in these areas, providing tailored advice and presentations for clients and build a network of relationships with CBOs and COOs at client universities. You monitor relevant news, trends, and innovations within the terrain, and expand the terrain based on market feedback and opportunity assessment(s).

Product Strategy: You collaborate with Research leadership to set and execute 6-to-12-month terrain roadmaps. Your partner with Marketing, Sales,