ACH Operations Support Analyst

Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Description
Reporting to the ACH Operation Leader (AVP), the Team Lead will oversee, and support assigned staff while ensuring all functions and activities including origination and receiving processing with exception handling for the ACH line of business is conducted within established quality and productivity standards. This includes process improvements, service-related checker reviews, efficiency initiatives, RCSA control related deliverables, new product/system introductions, and merger related activities. Provide guidance and scheduled staff training to analysts with troubleshooting situations and serve as a primary escalated point of contact in responding to customer service issues and inquiries. Use analytical and operational skills to mitigate risk, analyze and approve transactions resulting in a positive customer experience. Applies subject matter expertise to performing audits, quality control, and/or reporting functions. Ensure