Executive Support Operator

• Provide administrative and program support to guard forces across assigned accounts.

• Cover operational security posts as needed to ensure continuity of physical security services.

• Perform physical security duties, including on-site presence, monitoring, and response as required by operational demands.

• Receive and manage incoming communications related to staffing, scheduling, and operational needs across Residential Security Team, Executive Protection, and Off-Duty Officer programs.

• Respond to incidents, emergencies, and last-minute operational changes, including after-hours response when required.

• Collaborate in the development, implementation, and maintenance of operational policies and procedures.

• Design, support, and assist in the delivery of training programs for operational personnel.

• Ensure accurate timekeeping records for assigned personnel, including conducting audits and identifying discrepancies.

• Perform timecard closeouts, including review of early, late, or missing timecards, in accordance with company policy.

• Analyze attendance data and schedules to ensure appropriate staffing levels and coverage across programs.

• Utilize operational and timekeeping data to support recruitment, retention, and workforce planning initiatives.

• Independently manage complex projects or initiatives assigned by senior leadership.

• Exercise sound judgment and provide input on operational and strategic decisions.

• Prepare detailed reports and relevant Key Performance Indicator (KPI) metrics, and assist with the creation and delivery of Quarterly Business Reviews (QBRs) for assigned accounts.

• Travel to client or company sites as required to support operational or administrative needs.
   
  

• Must be legally eligible to work in the United States.

• Onsite presence is required.

• Must be willing to work from a Surefox office location (San Francisco or Sunnyvale).

• Must be able to work weekends, holidays, and variable schedules based on operational demands.

• Must be willing and able to travel to client and company sites as required.

• Due to the operational nature of the role, flexible time away is not available; time off must be coordinated to ensure uninterrupted coverage.

• Associate's Degree or equivalent professional experience.

• 2–5 years of experience in program management, project management, operations, or a similar role.

• Must be able to pass an extensive background check and drug screening (Surefox considers qualified applicants with criminal histories in accordance with applicable laws).

• High proficiency in Google Workspace (G-Suite) and Microsoft Office.

• Experience supporting or interfacing with physical security operations.

• Strong written and verbal communication skills, including communication with executive leadership.

• Ability to exercise sound judgment and make timely decisions under pressure.

• Ability to adapt quickly to last-minute changes and resolve unexpected issues.

• Ability to remain onsite or respond after-hours to operational or emergency needs.

• Ability to work independently and collaboratively within a team environment.

• Reliable transportation is required.

• Military or law enforcement background is desired.

• Experience supporting Director-level personnel or senior leadership.

• Experience with timekeeping, billing, invoicing, or CRM platforms.

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