Veterinary Receptionist

When you join Northwind Animal Hospital in Parkville, MD, you are joining a dedicated team committed to providing exceptional small animal care and complex surgical services. Our commitment to high-quality medicine is reflected in our excellent 4.9-star Google rating, a true sign of the deep trust we have built within our local community. We are looking for talented veterinary professionals who share our vision for compassionate care and who are ready to do their best work every day. This is your opportunity to step into a role where your skills are truly valued. We believe in investing in our teammates' careers from day one. As part of a larger network of hospitals, you will benefit from comprehensive programs designed to help you succeed and reach your professional aspirations. We offer dedicated resources that support credentialing, continuing education, and mentorship, ensuring you have clear pathways for career growth, whether you are aiming to become a credentialed technician or step into a leadership role. When you join us, you gain access to a network of support that prioritizes your educational goals and work-life quality. The quality of medicine we practice focuses heavily on small animal wellness and advanced surgical procedures. We ensure our veterinarians and teammates have the resources necessary to deliver best-practice care. Through our network, you have access to internal specialty consultations and collaborative case reviews, guaranteeing that even the most complex cases are handled with expert precision. This robust support system allows you to expand your knowledge base continually while practicing evidence-based medicine in a supportive environment. Located just outside of Baltimore, Parkville, MD, offers the perfect blend of suburban comfort and urban accessibility. Here, you can enjoy a close-knit community atmosphere with quick access to all the cultural and recreational opportunities the greater Maryland area provides. Whether you enjoy exploring the historic waterfront, taking advantage of nearby state parks, or simply appreciating a supportive local neighborhood, Parkville gives you the setting you need to balance a fulfilling career with a rich personal life.

At Mission Pet Health, we do things a little differently As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.