Host/Hostess

Diablo Country Club

Position Description

Host/Hostess

Department: Food and Beverage
Reports To: Restaurant Manager
FLSA: Non - Exempt
Updated: February 2024

Position Summary
The Host/Hostess at Diablo Country Club is the first point of contact for members and guests, setting the tone for an exceptional dining experience. This role requires a warm, welcoming demeanor, excellent communication skills, and a keen ability to manage the flow of the dining room.

Reporting Relationship: Restaurant Manager

Work Performed

• Greet members and guests with a smile and warm welcome, acknowledging them within 10 feet and offering a verbal greeting within 5 feet.
• Manage reservations, assigning tables to ensure an optimal dining room flow and balanced server workload.
• Promptly seat members, providing accurate wait times when necessary and escorting them to their tables.
• Present menus and wine lists neatly on the table before guests are seated, pulling out chairs as a courtesy.
• Answer phone calls professionally, taking messages and reservations as needed.
• Communicate effectively with the service team to ensure smooth service and member satisfaction.
• Maintain a clean and organized host station, as it serves as the first impression of the dining experience.
• Bid farewell to members as they leave, thanking them for their visit and inviting them to return.
• Assist bus persons and servers as needed to maintain a seamless dining room operation.
• Perform assigned side duties and stock station to ensure preparedness for service.

Minimum Requirements for Position:

• Minimum of one year of experience in a similar role within a high-end hospitality setting.
• Exceptional interpersonal and communication skills, with a genuine passion for providing outstanding service.
• Ability to manage multiple tasks in a fast-paced environment while maintaining a calm and professional demeanor.
• Proficient in using reservation systems and managing table assignments.
• Flexibility to work evenings, weekends, and holidays as needed.
• High school diploma or equivalent.

Physical Requirements:

• Ability to stand for extended periods and walk throughout the dining room.
• Comfortable lifting and moving objects weighing up to 25 pounds.
• Ability to visually inspect the dining room, manage reservation lists, and read menus.