Customer Support Representative

Join Our Team as a Customer Support Representative

Location: Horsham, PA – In-Office 

Schedule: 7:30 AM – 4:00 PM and 11:00 AM – 7:30 PM

Overview:
Do you thrive on helping others and solving problems? Turn 14 Distribution is looking for Customer Support Representatives who are ready to deliver exceptional service to our customers. You'll be the go-to expert for order placement, status updates, and resolving any questions or concerns. If you're friendly, detail-oriented, and enjoy a fast-paced environment, this is the role for you

Key Responsibilities:

• Resolve order issues to ensure customer satisfaction

• Provide timely email correspondence and occasional phone support

• Update order statuses, obtain ETAs and tracking numbers

• Expedite order cancellations, shipping issues, and delivery exceptions

• Provide shipping quotes (UPS, USPS, FedEx, DHL) and assist with shipment changes

• Investigate and resolve shipment-related issues, including issuing RMAs

• Work with manufacturers to obtain credits and resolve product issues

• Understand goods issues, goods receipts, quarantines, and credit memos and their effect on inventory

• Navigate and leverage ERP software programs to support daily operations

Knowledge, Skills, and Abilities:

• Prior customer service experience required

• Strong computer skills with the ability to type ~40 WPM

• Outgoing and friendly personality with outstanding professionalism

• Excellent communication and decision-making skills

• Automotive knowledge or service experience is a strong plus

• High School Diploma or equivalent required

There at Every Turn: Our Benefits
We believe in empowering our employees through career growth opportunities, ongoing learning, and a strong culture of support. Here's what we offer:

• Competitive Pay Structure

• Company-Sponsored Insurance (Medical, Dental, FSA, Dependent Care Accounts)

• Generous Paid Time Off and Paid Holidays

• 401(K) Match

• Tuition Reimbursement

• Company-Sponsored Events

• Subsidized Part Purchasing Program