Leasing Consultant II

The Leasing Consultant II performs a variety of customer service and administrative tasks focused on maintaining maximum occupancy and high renewal rates on assigned properties.  The Leasing Consultant II is responsible for marketing and leasing units to qualified applicants, helping to coordinate move-ins and move-outs, renewing leases for current residents, and providing superior general office support to the Property Manager. The level II leasing consultant will work at a combination of 2+ properties or a property with 200+ units. This position is a crucial member of the property's customer service team and must demonstrate excellent communication and interpersonal skills when dealing with residents, coworkers, and subcontractors. A high degree of reliability and regular attendance and punctuality are required to maintain efficient operations and provide quality service to residents. Work is performed under the direction of the Property Manager. 

Working hours may vary, but the customary schedule is usually between the hours of Monday–Friday from 8:00 AM – 5:00 PM with a one-hour lunch break. Additional evening or weekend hours may be required as workload dictates. Overtime must be pre-approved by the Property or Regional Manager, and any hours worked beyond 40 in the work week shall be compensated at an overtime rate of one-and-one-half times the hourly rate.  

Essential Duties & Responsibilities

• Answers the phone, meet, and greet prospective residents in a professional and enthusiastic manner.

• As an active and engaged member of the community's operational team maintains open lines of communication with other team members and actively participates in team meetings.

• Provides information and community/apartment tours to prospective Residents.

• Refers prospective Residents to sister communities if their home property's waiting list is closed.

• Qualify future residents by determining their needs, accepting their applications, verifying their income, and running their credit report.  

• Prepares lease packets and all move-in paperwork, allowing enough time for a thorough review to ensure that everything is complete, accurate, and in compliance with government regulations and CHP guidelines.

• Schedule and perform move-in inspections and community tours prior to delivering keys to the new household.

• Schedule and perform pre-move-out and move-out inspections, answering resident questions pertaining to the condition of the unit and providing the highest level of customer service to our Residents.

• Inspects apartments to ensure readiness for showing, immediately notifying the supervisor if inspected apartment(s) are not complete and suitable for showing/move-in.

• Prepares and maintains resident files in compliance with government regulations and company procedures. Works with Compliance Department to ensure satisfactory file reviews, actively asking questions when compliance instructions are unclear.

• Displays a positive and helpful customer service attitude with current and prospective residents.

• Performs property related duties as requested by the Property Manager, including, but not limited to filing reports, rent collection,