Client Success Specialist

Salem Surround, a digital agency within Salem Media Group, offers an exceptional opportunity for a highly experienced Client Success Specialist (CSS). 

The Client Success Specialist (CSS) is responsible for the day-to-day management, optimization, and reporting of digital marketing campaigns for Primary-tier accounts (under $5K/month). CSSs ensurecampaigns are launched accurately, monitored for performance, and optimized to deliver measurableclient results. While not client-facing, the CSS plays a critical role in campaign execution, reportingaccuracy, and partnership with sales and client enablement functions. CSSs work in regional pods to provide efficient and consistent service, ensuring a positive client experience that supports retentionand growth.

• Manage campaign setup, trafficking, and optimization across assigned accounts, including SEM, display, social, video, email, and audio.
• Monitor campaign performance daily/weekly, proactively flagging risks and opportunities.
• Generate accurate reports and insights to support monthly client reviews led by sales or enablement teams.
• Ensure campaigns are launched on time, with correct assets, targeting, budgets, and tracking.
• Execute campaign adjustments, creative swaps, pacing adjustments, and budget reallocations as needed. 
• Collaborate closely with sales and internal enablement to understand client goals and align campaign execution. 
• Maintain vendor relationships and coordinate with Ad Ops or external partners for troubleshooting and fulfillment.
• Participate in pod team meetings to share insights, resolve issues, and drive consistency across accounts.
• Document campaign activity, optimizations, and performance notes in CRM/project management systems (e.g., ).

• 2–4 years experience in digital marketing, campaign management, or ad operations.
• Strong knowledge of digital advertising platforms (Google Ads, Meta Ads, programmatic DSPs, email marketing, etc.).
• Proficient in reporting and analytics, with ability to identify trends and optimization opportunities.
• Detail-oriented with excellent organizational and time-management skills. 
• Experience with workflow/project management platforms , Freshdesk, TapClicks, Salesforce).
• Strong problem-solving skills with ability to troubleshoot campaign issues and coordinate with vendors. 
• Effective collaborator with both technical and non-technical teams.

Success Metrics

• Campaign Accuracy: High percentage of campaigns launched correctly, with minimal errors or rework.
• Optimization Impact: Campaigns consistently meet or exceed KPIs (CTR, CPL, CPM, etc.).
• Reporting Quality: Reports are delivered on time, accurate, and insightful for client-facing teams.
• Retention Support: Demonstrated impact on Primary-tier