Case Manager

Title: Case Manager

Description:  This role within the Medical Case Management team at Central Outreach Wellness Center requires an individual to be patient-centered and culturally competent while working with a diverse patient population within our LGBTQ+ health center.  Their primary role is to navigate clients through the processes that connect them to the medical benefits, rehab services and housing services available to them.

Services we Provide:

• Resources for connecting patients to insurance including MAWD, SBPB, Compass, Gilead, SNAP, Medicaid, etc.
• Housing resources for people with a steady income.
• Connecting patients to Rehab if they are ready to go to ASAP.  If not, we connect them to Resolve
• Connect patients to outside resources for emergency housing, resume building, career link for employment, financial empowerment

General Duties and Responsibilities:

• Document patient encounters in our EMR System
• Stay knowledgeable of community resources offered to the population we serve
• Work collaboratively with clinic staff to address any concerns of the patient
• Answer and respond to tiger text and e-mails in real time
• Navigate clients through the processes needed to connect them to the programs and services available
• Be available to the clients throughout the medical case management processes
• Proactively manage your caseload of patients and participate in weekly staff meetings to discuss any issues

Specific Duties and Responsibilities

• Be the point person to coordinate patient intakes at the clinic
• Help manage the caseload on the spreadsheet as the CM team needs
• Be patient and attentive to patients' needs
• Quick to adapt to high pressure situations
• Always find a solution to the patients' needs, and assist them in completing tasks
• Keep an organized work ethic and document all encounters

Requirements:

• Bachelor's degree or equivalent customer service skills preferred
• Strong communication and people skills
• Experience with patient-centered care
• Ability to manage difficult situations utilizing de-escalation techniques and conflict resolution skills
• Ability to work collaboratively in team-based care.
• LGBTQIA cultural competency
• Understanding of the relationship between physical health, mental health, and social determinants of health
• Commitment to providing high quality care to historically underserved populations
• Knowledge and comfort working with patients with drug and alcohol use disorders
• Ability to adapt to a work environment that is constantly changing and not always structured
• Completely understand the healthcare privacy laws as outlined in HIPAA
• Attend morning huddles
• Ability to multi-task
• Maintain a professional attitude and demeanor while working in the clinic
• Separate personal life from work