Über
We're looking for a versatile, customer-focused professional to join our team. This role combines the relationship-building and sales responsibilities of Inside Sales with the proactive support and process improvement focus of Customer Success. You'll be the go-to person for customersanswering questions, resolving issues, and helping them succeedwhile also driving sales growth and collaborating with internal teams to deliver innovative energy solutions. A technical background or familiarity with electrical systems is strongly preferred, as you'll often work closely with engineering and provide basic technical guidance to customers. This role provides a unique opportunity to develop skills and expertise that can serve as a steppingstone to future careers in engineering, sales, or other technical fields. Key Responsibilities Customer Relationship Management
Build and maintain strong relationships with new and existing clients through proactive communication and support. Serve as the primary liaison between customers and internal teams (Engineering, Production, Marketing, and Quality).
Sales Growth & Support
Collaborate with Outside Sales and Account Managers to drive revenue through upselling, cross-selling, and new business development. Prepare proposals, cost estimates, and technical presentations for customers.
Order & Project Management
Manage sales orders and purchase orders accurately, ensuring timely delivery and customer satisfaction. Support new program development and ongoing management of existing projects.
Technical Support
Provide basic technical assistance and troubleshooting for products such as batteries, chargers, and inverters. Communicate technical requirements clearly between customers and engineering teams.
Customer Success & Process Improvement
Resolve customer complaints promptly and professionally, implementing corrective actions as needed. Identify opportunities for process improvement and collaborate on workflow enhancements.
Market & Industry Insight
Research industry trends, competitor offerings, and emerging technologies. Stay current with standards and innovations in energy storage and power systems.
Qualifications Bachelor's degree in business, Engineering, Marketing, or related field. 35 years in inside sales, account management, or customer success roles. Familiarity with DC systems, electricity, batteries, chargers, and inverters preferred. Strong communication and interpersonal skills. Analytical problem-solving and attention to detail. Ability to manage multiple priorities and work collaboratively across teams. Proficiency in CRM software and Microsoft Office Suite. Preferred Attributes Experience with ISO procedures and quality systems. Experience with NetSuite or other CRM tools. Experience with Freshdesk or similar customer support platforms Ability to interpret technical documentation and communicate with engineers. Motivated to learn and grow in a technical environment. What We Offer Competitive compensation and benefits. Opportunities for professional development and career advancement. A collaborative, innovative work environment.
Sprachkenntnisse
- English
Hinweis für Nutzer
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