Overnight Front Desk Associate

WHY WORK FOR US?

In the hospitality business, our focus is on making a difference in the lives of our guests and employees. We care about the well-being of our employees and strive to provide a full comprehensive, competitive benefits plan to provide for you and your family's needs. We offer a flexible schedule, friendly and supportive work environment, opportunities for training and career advancement, employee discounts and so much more

COMPANY INFORMATION

Located in Amherst, NY, the Hampton Inn Buffalo- Amherst is strategically located between two popular destinations – the Amherst Recreation Complex and the University at Buffalo North Campus. The Amherst Recreation Complex provides indoor and outdoor sports and recreational activities year-round. Its Northtown Center is the top tourism destination in town. The hotel is also unique. It is the first one in the nation certified for Universal Design, an emerging standard for socially responsible design.

We are currently looking for individuals who embrace the hospitality culture and are looking for a professional career and growth in the industry. If you are interested in joining our team, expedite your application process and apply directly on our career center at: Recruitment )

This role requires weekend, holiday, evening availability. This is a part-time position with variable hours based on availability and business needs. Flexibility with scheduling is essential to meet the needs of our hotel operations.

Job Summary

The Overnight Front Desk Associate provides prompt and courteous service by checking guests in and out of the hotel, answering guest questions and resolving guest challenges throughout their stay. The Front Desk Associate also promotes hotel services and amenities, provides upgrades as required, and upsells products to the guests. An overnight work schedule is required for this position.

Essential Functions:

% Time Spent

• Guest services and administration:
• Input and retrieve information from computer system to confirm pertinent information, including number of guests and room rate
• Make appropriate selection of rooms based on guest needs
• Activate and provide electronic room keys
• Ensure smooth arrival experience for guest including explaining the location of their room and acknowledging brand-specific reward program, and answering any other guest-specific questions about hotel amenities
• Promptly answer phone calls and emails,