Call Center Dispatch Coordinator

Dispatch Coordinator – The Voice of Sandoval Services

Calm the Chaos. Serve with Heart. Work with Precision.

At Sandoval Services, our dispatchers don't just answer phones — they set the tone for the entire company.

You are the first voice our customers hear on some of the hardest days of their lives. We emphasize customer experience more than most companies, and it starts with you.

We're seeking a motivated, self-starting, detail-oriented Dispatch Coordinator who can think clearly under pressure, communicate with confidence and kindness, and take ownership of doing things right — not fast and sloppy.

This role is for someone who thrives in a fast-paced environment, can multitask without losing quality, and stays pleasant and professional even when things get intense.

We do things the Sandoval Way:
Top-tier customer experience.
Thorough work.
Zero shortcuts.
Servant leadership.

What You'll Do

• Answer incoming calls from customers requesting towing, roadside assistance, snow plowing, salting, or mobile mechanic services.
• Calm customers, gather accurate information, and set clear expectations.
• Present quotes clearly and articulate value so calls convert into jobs.
• Dispatch service jobs to appropriate department: Tow Truck Operators, Roadside Assistance Technicians, Snow Plow Truck Operators, Salt Truck Technician, and Mobile Mechanic Technicians.
• Monitor vehicle and technician locations and job progress to ensure fast, on-time service. Staying present with the drivers and assisting help as much as you can.
• Communicate clearly with drivers and techs, giving detailed instructions and updates.
• Document every call, job, and update accurately in the dispatch system.
• Handle customer concerns or complaints with empathy and professionalism.
• Work closely with the team to prioritize jobs based on urgency and conditions.

Why This Role Is Different

• You set the tone. Your voice represents the entire company.
• Customer experience is king. How people feel matters just as much as what gets done.
• Details matter. Your documentation protects drivers, customers, and business.
• No shortcut culture. Fast does not mean sloppy.
• Growth is earned. Excellence gets noticed without begging for raises or titles.

Who This Role Is For

• Stays calm when phones are ringing nonstop.
• Can multitask without losing accuracy.
• Speaks clearly, kindly, and confidently.
• Takes pride in being thorough.
• Remains positive when things get busy.
• Wants to grow in character and skill through hard work.
• Is coachable and open to feedback.
• Takes radical ownership of their work.

This is also a great role for young, sharp, hungry learners who want to build real skills in communication, sales, and operations.

Who This Role Is NOT For

• Gets flustered or emotional under pressure.
• Takes shortcuts with documentation.
• Says "good enough."
• Deflects responsibility.
• Pouts, shuts down, or throws tantrums when stressed.
• Only works hard when being watched.

What We're Looking For

• Call center or customer service experience preferred.
• Strong communication and listening skills.
• Ability to multitask in a fast-paced environment.
• High attention to detail.
• Familiarity with dispatch, routing, or CRM systems is a plus.
• Strong problem-solving abilities.
• Positive, solution-oriented attitude.
• Coachable, reliable, and accountable.

Join Us

Dispatch is the heartbeat of our company.

You don't just answer phones — you calm chaos, serve people, and protect the mission.

If you're ready to work hard, stay sharp under pressure, and deliver a top-tier customer experience across towing, snow plowing, and mobile auto repair services…

Apply today and help us push this mission forward.

Job Types: Part-time, Internship

Pay: From $15.00 per hour

People with a criminal record are encouraged to apply

Application Question(s):

• Can you describe any past coordination or scheduling experience you've had, whether in a dispatch role or another industry?
• If you have not worked specifically with tow trucks or snowplows before, how do you think your previous work experiences have prepared you for managing these services?
• How do you stay organized and calm when managing a high volume of incoming calls and assigning jobs in real-time?
• When dealing with customers who are anxious or frustrated, how do you handle communication to keep them informed and at ease?
• What methods or tools have you used (or are you comfortable learning) for scheduling and dispatching jobs?
• ive an example of a time you had to balance multiple high-priority tasks simultaneously. How did you decide what to tackle first?:
• Have you ever worked in an environment that required on-call availability, overnight, or weekend shifts? Are you comfortable with that schedule?
• How do you stay in communication with field personnel (drivers, technicians, plow operators) to ensure they have the most up-to-date information?
• Tell us about a time you had to quickly adapt to a sudden change (e.g., a schedule change, unexpected staff shortage). What was your approach and outcome?
• Why do you believe you would succeed in a Dispatch Coordinator role, and what unique qualities or experiences would you bring to our team?

Experience:

• Dispatching: 1 year (Preferred)

Ability to Commute:

• Minneapolis, MN Required)

Ability to Relocate:

• Minneapolis, MN 55422: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Minneapolis, MN 55422