Hotel Front Desk Agent

The Holiday Inn Westbury is looking for a friendly, motivated, and professional Front Desk Associate to join our welcoming team

As the first face our guests see, you'll play a key role in creating a warm and positive experience from check-in to check-out. This position requires standing for extended periods, so comfort with a standing role is important.

We're seeking someone who brings great energy, a can-do attitude, and genuine care for our guests. Whether you're experienced or just starting your hospitality journey, we'll provide the training and support you need to succeed.

What You'll Do

• Welcome Guests: Greet guests with a smile and make them feel at home from the moment they arrive.
• Check-In & Check-Out: Handle guest arrivals and departures smoothly, accurately, and efficiently.
• Guest Support: Provide information about hotel amenities, services, and local attractions.
• Problem Solving: Address guest concerns with professionalism and care, ensuring satisfaction.
• Team Communication: Coordinate with housekeeping and maintenance to ensure rooms and requests are ready.
• Answer Phones: Respond to calls promptly with friendly, professional phone etiquette.
• Payments & Billing: Process payments accurately and follow hotel procedures for cash, credit, and billing.
• Assist with Office Tasks: Operate basic office equipment (printers, PMS systems, etc.) to support daily operations.
• Mail & Messages: Handle guest messages, packages, and faxes promptly and securely.
• Wake-Up Calls & Daily Tasks: Complete daily checklists and ensure smooth shift transitions.

What We're Looking For

• A friendly, approachable, and energetic personality
• Strong communication and people skills
• A professional and reliable attitude
• Experience with IHG properties or OPERA PMS is a plus, but not required
• Eagerness to learn and grow in the hospitality field

Details

• Job Type: Full-time
• Pay: $19.00–$22.00 per hour (negotiable based on experience)
• Schedule: Flexible — must be available for various shifts (24/7 operation)

Benefits

• Employee discounts
• Health insurance
• Paid time off
• 401(k) and retirement plan

If you love helping people and take pride in offering exceptional service, we'd love to meet you

Please send your resume to or drop it off in person at the Holiday Inn Westbury.

Job Type: Full-time

Pay: $ $22.00 per hour

Benefits:

• 401(k)
• Employee discount
• Free parking
• Health insurance
• Paid time off
• Referral program
• Retirement plan

Work Location: In person