Quality Program Manager

What We Expect
The first 3 letters in workplace safety are Y-O-U
TK Elevator
is currently seeking a
Quality Program Manager
located in
Atlanta, GA.
Responsible for assimilating into the field organization to deliver consistent processes into field operations leveraging current field best practices, processes recommended by the design team, and harmonizing the production activities to align with the field needs and practices.

ESSENTIAL JOB FUNCTIONS:

• Lead and coordinate remediation of field product. Partner with engineering, manufacturing, and field functions along with suppliers to drive timely execution of Service Bulletin and PCI (Product Corrective Instruction).
• Leveraging data from across the organization identify best practices currently in place in the field for key tasks, including but not limited to installation and modernization.
• Implement best practices identified to initially pilot branches and eventually to all North America branches
• Use available data systems to ensure that the identified standard of work is consistently executed
• Partnering with engineering identify corrections to be completed on fielded units, coordinate with manufacturing operations to compile an effected units list, and coordinate with procurement to verify that any necessary materials are available for the field to complete the correction.
• Partner with the field organization to complete identified field corrections in a timely and systemic manner
• Leveraging available data systems monitor the execution of the field corrections and report to the business leadership team during standard operating mechanisms
• Partner with Quality team members to provide ad hoc and scheduled training for field personnel on the quality processes including but not limited to defect reporting.
• Using lessons learned and available data drive process improvement with the field organization to resolve identified systemic issues.

Who We Are Looking For
EDUCATION & EXPERIENCE:

• Bachelor's degree
• 8-10 years of experience in elevator service / installation / modernization and associated certification and training.
• Quality/Technical Skills – Certified elevator constructor including ability to trouble shoot reported defects. Understanding of processes both technical and procedural at TK Elevator.
• Problem Solving - Skilled at evaluating data from multiple sources, including field personnel, to identify and develop solutions for systemic technical and procedural issues
• Effective Communications – Ability to communicate across the spectrum of the business with credibility while being concise, clear, and accurate.
• Flexibility and Adaptability – Must be able to identify best practices from all data source including those that may not be systemically documented or known.
• Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
• Lean Six Sigma Certification, preferred
• Black belt certification, preferred
• Project Management Certification, preferred

What we offer
Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings